Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector

Non-profit organizations (NPOs) are quite complex in terms of organizational structure, diversity at the workplace, as well as motivational mechanisms and value rationality. Nevertheless, from the perspective of organizational psychology, the systematic analysis of this context is scarce in the lite...

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Authors: López Cabrera, Rocío, Arenas Moreno, Alicia, Medina Díaz, Francisco José, Euwema, Martin Claes, Munduate Jaca, María Lourdes
Format: article
Status:Published version
Publication Date:2020
Country:España
Institution:Universidad de Sevilla (US)
Repository:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/146002
Online Access:https://hdl.handle.net/11441/146002
https://doi.org/10.3389/fpsyg.2020.00556
Access Level:Open access
Keyword:Non-profit organizations
Paid staff
Volunteers
Organizational conflicts
Negative emotional consequences
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spelling Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit SectorLópez Cabrera, RocíoArenas Moreno, AliciaMedina Díaz, Francisco JoséEuwema, Martin ClaesMunduate Jaca, María LourdesNon-profit organizationsPaid staffVolunteersOrganizational conflictsNegative emotional consequencesNon-profit organizations (NPOs) are quite complex in terms of organizational structure, diversity at the workplace, as well as motivational mechanisms and value rationality. Nevertheless, from the perspective of organizational psychology, the systematic analysis of this context is scarce in the literature, particularly regarding conflicts. This qualitative study analyzes types, prevalence, and consequences of conflicts in a large NPO considering as theoretical framework several consolidated organizational psychology theories: conflict theory, social comparison theory, and equity theory. Conflicts were analyzed taking into account volunteers’ perspective, who have been the consistent protagonist in NPO research, but also considering paid staff’s perspective as one of the main stakeholders in these organizations, whose relative power has increased in the past decade due to the professionalization of the NPO’s sector. Results confirmed the existence of four types of conflicts: task, process, status, and relationship conflicts. Relationship conflict is the least reported type, revealing the protection factor that values and engagement with a social aim have on this organizational context. The most relevant finding is the strong difference between paid staff and volunteers in conflict perceptions, showing paid staff, overall, higher levels of conflicts than volunteers. Findings also show stronger negative consequences for paid staff compared to volunteers. Theoretical and practical implications are discussed.Frontiers MediaPsicología SocialEuropean Commission (EC). Fondo Europeo de Desarrollo Regional (FEDER)Ministerio de Economía y Competitividad (MINECO). EspañaUniversidad de Sevilla2020info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/146002https://doi.org/10.3389/fpsyg.2020.00556reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésFrontiers in Psychology, 11, 556, 1-17.PSI2015-64894- PPP2016-7159http://doi.org/10.3389/fpsyg.2020.00556info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1460022026-06-17T12:51:07Z
dc.title.none.fl_str_mv Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
title Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
spellingShingle Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
López Cabrera, Rocío
Non-profit organizations
Paid staff
Volunteers
Organizational conflicts
Negative emotional consequences
title_short Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
title_full Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
title_fullStr Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
title_full_unstemmed Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
title_sort Inside “Pandora’s Box” of Solidarity: Conflicts Between Paid Staff and Volunteers in the Non-profit Sector
dc.creator.none.fl_str_mv López Cabrera, Rocío
Arenas Moreno, Alicia
Medina Díaz, Francisco José
Euwema, Martin Claes
Munduate Jaca, María Lourdes
author López Cabrera, Rocío
author_facet López Cabrera, Rocío
Arenas Moreno, Alicia
Medina Díaz, Francisco José
Euwema, Martin Claes
Munduate Jaca, María Lourdes
author_role author
author2 Arenas Moreno, Alicia
Medina Díaz, Francisco José
Euwema, Martin Claes
Munduate Jaca, María Lourdes
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Psicología Social
European Commission (EC). Fondo Europeo de Desarrollo Regional (FEDER)
Ministerio de Economía y Competitividad (MINECO). España
Universidad de Sevilla
dc.subject.none.fl_str_mv Non-profit organizations
Paid staff
Volunteers
Organizational conflicts
Negative emotional consequences
topic Non-profit organizations
Paid staff
Volunteers
Organizational conflicts
Negative emotional consequences
description Non-profit organizations (NPOs) are quite complex in terms of organizational structure, diversity at the workplace, as well as motivational mechanisms and value rationality. Nevertheless, from the perspective of organizational psychology, the systematic analysis of this context is scarce in the literature, particularly regarding conflicts. This qualitative study analyzes types, prevalence, and consequences of conflicts in a large NPO considering as theoretical framework several consolidated organizational psychology theories: conflict theory, social comparison theory, and equity theory. Conflicts were analyzed taking into account volunteers’ perspective, who have been the consistent protagonist in NPO research, but also considering paid staff’s perspective as one of the main stakeholders in these organizations, whose relative power has increased in the past decade due to the professionalization of the NPO’s sector. Results confirmed the existence of four types of conflicts: task, process, status, and relationship conflicts. Relationship conflict is the least reported type, revealing the protection factor that values and engagement with a social aim have on this organizational context. The most relevant finding is the strong difference between paid staff and volunteers in conflict perceptions, showing paid staff, overall, higher levels of conflicts than volunteers. Findings also show stronger negative consequences for paid staff compared to volunteers. Theoretical and practical implications are discussed.
publishDate 2020
dc.date.none.fl_str_mv 2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/146002
https://doi.org/10.3389/fpsyg.2020.00556
url https://hdl.handle.net/11441/146002
https://doi.org/10.3389/fpsyg.2020.00556
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Frontiers in Psychology, 11, 556, 1-17.
PSI2015-64894- P
PP2016-7159
http://doi.org/10.3389/fpsyg.2020.00556
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Frontiers Media
publisher.none.fl_str_mv Frontiers Media
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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