Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos

[EN] This paper adopts a paradox lens to explore the tensions and contradictions related to talent retention faced by hospitality organisations during the COVID-19 pandemic, emphasising the responses of Hospitality Human Resources Managers (HHRM). Based on thematic analysis of semi-structured interv...

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Detalles Bibliográficos
Autores: Susaeta, Lourdes, Babinger, Frank, Suárez-Ruz, Esperanza|||0000-0002-4539-9364
Tipo de recurso: artículo
Fecha de publicación:2025
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/231133
Acceso en línea:https://riunet.upv.es/handle/10251/231133
Access Level:acceso abierto
Palabra clave:Talent management
Talent retention
COVID-19
Human resources managers
Paradox theory
Hospitality industry
08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos
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spelling Paradoxes of talent retention: Revisiting forgotten lessons in Spain&aposs hospitality sectorSusaeta, LourdesBabinger, FrankSuárez-Ruz, Esperanza|||0000-0002-4539-9364Talent managementTalent retentionCOVID-19Human resources managersParadox theoryHospitality industry08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos[EN] This paper adopts a paradox lens to explore the tensions and contradictions related to talent retention faced by hospitality organisations during the COVID-19 pandemic, emphasising the responses of Hospitality Human Resources Managers (HHRM). Based on thematic analysis of semi-structured interviews with 20 HHRM from leading Spanish hotel chains (October 2020-October 2021), the study identifies six paradoxes: Engagement-Crisis (Belonging), Inclusion-Exclusion (Organising/Performing), Innovation-Stability (Learning), Control-Flexibility (Organising), Global-Local (Organising/Performing), and People-Profit (Performing). These paradoxes highlight the challenges of balancing employee commitment, inclusivity, innovation, flexibility, global strategies, and financial priorities. The findings reveal proactive and defensive HR responses, including transparent communication, emotional leadership, health and safety measures, and workforce reorganisations. The study contributes to the academic literature by applying paradox theory to talent retention, offering a novel perspective particularly suited for crisis contexts. Practical insights include HR strategies for addressing paradoxes, improving talent retention, and fostering resilience in post-crisis hospitality organisations.The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: Banco Santander (IMPETUEMFE/Impacto de la Pandemia en el Turismo).SAGE PublicationsDepartamento de Organización de EmpresasEscuela Técnica Superior de Ingeniería IndustrialBanco SantanderRepositorio Institucional de la Universitat Politècnica de València Riunet20252025-11-01journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://riunet.upv.es/handle/10251/231133reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Reserva de todos los derechoshttp://rightsstatements.org/vocab/InC/1.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/2311332026-06-13T07:49:27Z
dc.title.none.fl_str_mv Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
s hospitality sector
title Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
spellingShingle Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
Susaeta, Lourdes
Talent management
Talent retention
COVID-19
Human resources managers
Paradox theory
Hospitality industry
08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos
title_short Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
title_full Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
title_fullStr Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
title_full_unstemmed Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
title_sort Paradoxes of talent retention: Revisiting forgotten lessons in Spain&apos
dc.creator.none.fl_str_mv Susaeta, Lourdes
Babinger, Frank
Suárez-Ruz, Esperanza|||0000-0002-4539-9364
author Susaeta, Lourdes
author_facet Susaeta, Lourdes
Babinger, Frank
Suárez-Ruz, Esperanza|||0000-0002-4539-9364
author_role author
author2 Babinger, Frank
Suárez-Ruz, Esperanza|||0000-0002-4539-9364
author2_role author
author
dc.contributor.none.fl_str_mv Departamento de Organización de Empresas
Escuela Técnica Superior de Ingeniería Industrial
Banco Santander
Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv Talent management
Talent retention
COVID-19
Human resources managers
Paradox theory
Hospitality industry
08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos
topic Talent management
Talent retention
COVID-19
Human resources managers
Paradox theory
Hospitality industry
08.- Fomentar el crecimiento económico sostenido, inclusivo y sostenible, el empleo pleno y productivo, y el trabajo decente para todos
description [EN] This paper adopts a paradox lens to explore the tensions and contradictions related to talent retention faced by hospitality organisations during the COVID-19 pandemic, emphasising the responses of Hospitality Human Resources Managers (HHRM). Based on thematic analysis of semi-structured interviews with 20 HHRM from leading Spanish hotel chains (October 2020-October 2021), the study identifies six paradoxes: Engagement-Crisis (Belonging), Inclusion-Exclusion (Organising/Performing), Innovation-Stability (Learning), Control-Flexibility (Organising), Global-Local (Organising/Performing), and People-Profit (Performing). These paradoxes highlight the challenges of balancing employee commitment, inclusivity, innovation, flexibility, global strategies, and financial priorities. The findings reveal proactive and defensive HR responses, including transparent communication, emotional leadership, health and safety measures, and workforce reorganisations. The study contributes to the academic literature by applying paradox theory to talent retention, offering a novel perspective particularly suited for crisis contexts. Practical insights include HR strategies for addressing paradoxes, improving talent retention, and fostering resilience in post-crisis hospitality organisations.
publishDate 2025
dc.date.none.fl_str_mv 2025
2025-11-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/231133
url https://riunet.upv.es/handle/10251/231133
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv SAGE Publications
publisher.none.fl_str_mv SAGE Publications
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.811543

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