Las fracasadas políticas de calidad en la gestión pública: el caso español

[EN]This article reflects on a wider research project addressed to analyze the Citizen's Charter in the context of the Galician Autonomy (Spain). The investigation intended to develop a case study of this particular public management policy by looking at the core actors involved, as well as the...

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Detalles Bibliográficos
Autores: Bastos Boubeta, Miguel Anxo, Seijo Villamizar, Javier
Tipo de recurso: artículo
Fecha de publicación:2009
País:España
Institución:Universidad de Santiago de Compostela (USC)
Repositorio:Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
Idioma:español
OAI Identifier:oai:minerva.usc.gal:10347/13413
Acceso en línea:http://hdl.handle.net/10347/13413
Access Level:acceso abierto
Palabra clave:Materias::Investigación::59 Ciencia política::5909 Administración pública
Descripción
Sumario:[EN]This article reflects on a wider research project addressed to analyze the Citizen's Charter in the context of the Galician Autonomy (Spain). The investigation intended to develop a case study of this particular public management policy by looking at the core actors involved, as well as their strategic approaches and the diverse scenarios where their actions are framed. Moreover, special attention is paid to the creation of norms and values within public services' programs that have a direct impact on citizens/clients. The observation of this fundamental interaction will focus on the ability of the Galician Administration to redesign and shape the relationship between public services' providers and users

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