Análisis de necesidades en formación intercultural en la Administración Pública

The multicultural nature of our society requests new professional requirements at the Public Administration. There are news users that present specifics needs and conditions provoked by the legal situation and cultural origin. The research has two aims: 1) The assessment of Intercultural Competencie...

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Detalles Bibliográficos
Autores: Donoso, Trinidad, Cabrera Rodríguez, Flor A., Aneas Álvarez, María Asunción, Santos, Javier de, Curós i Vilà, Maria Pilar
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2009
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10256/8676
Acceso en línea:http://hdl.handle.net/10256/8676
Access Level:acceso abierto
Palabra clave:Comunicació intercultural
Administració pública -- Personal -- Formació
Public administration -- Employees -- Training of
Descripción
Sumario:The multicultural nature of our society requests new professional requirements at the Public Administration. There are news users that present specifics needs and conditions provoked by the legal situation and cultural origin. The research has two aims: 1) The assessment of Intercultural Competencies of the public employees of el Servicio de Empleo de Cataluña and 2) The design of a training program for the development of this competencies. The scope where are more needed this competencies are the capacity to solve intercultural problems, the intercultural communication, the knowledge of cultures and the migratory phenomena, and the role played by the stereotypes and the bias