Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain

The satisfaction dimensions of domestic tourists when buying souvenirs are studied in relation to the overall satisfaction of the same tourists, a theme that has received little attention in the prior scientific literature. The research data were gathered from interviews with domestic tourists visit...

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Detalles Bibliográficos
Autores: Oviedo García, María de los Ángeles, Vega Vázquez, Manuela, Castellanos Verdugo, Mario, Reyes Guizar, Luis Alberto
Tipo de recurso: artículo
Estado:Versión aceptada para publicación
Fecha de publicación:2016
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/170341
Acceso en línea:https://hdl.handle.net/11441/170341
https://doi.org/10.1080/13683500.2013.877423
Access Level:acceso abierto
Palabra clave:Tourist shopping satisfaction
Souvenirs
Tourist satisfaction
Spain
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spelling Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in SpainOviedo García, María de los ÁngelesVega Vázquez, ManuelaCastellanos Verdugo, MarioReyes Guizar, Luis AlbertoTourist shopping satisfactionSouvenirsTourist satisfactionSpainThe satisfaction dimensions of domestic tourists when buying souvenirs are studied in relation to the overall satisfaction of the same tourists, a theme that has received little attention in the prior scientific literature. The research data were gathered from interviews with domestic tourists visiting Seville over an extended weekend. The results show that souvenir shopping satisfaction consists of four factors: internal attraction, service differentiation, service provision and external attraction. The last two, moreover, influence the overall tourist satisfaction rates. A discussion of these results and their implications help contribute to a better understanding among both scholars and practitioners of tourist satisfaction.Taylor & FrancisAdministración de Empresas y Marketing2016info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/170341https://doi.org/10.1080/13683500.2013.877423reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésCurrent Issues In Tourism, 19 (8), 845-860.https://doi.org/10.1080/13683500.2013.877423info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1703412026-06-17T12:51:07Z
dc.title.none.fl_str_mv Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
title Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
spellingShingle Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
Oviedo García, María de los Ángeles
Tourist shopping satisfaction
Souvenirs
Tourist satisfaction
Spain
title_short Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
title_full Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
title_fullStr Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
title_full_unstemmed Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
title_sort Tourist satisfaction and the souvenir shopping of domestic tourists: extended weekends in Spain
dc.creator.none.fl_str_mv Oviedo García, María de los Ángeles
Vega Vázquez, Manuela
Castellanos Verdugo, Mario
Reyes Guizar, Luis Alberto
author Oviedo García, María de los Ángeles
author_facet Oviedo García, María de los Ángeles
Vega Vázquez, Manuela
Castellanos Verdugo, Mario
Reyes Guizar, Luis Alberto
author_role author
author2 Vega Vázquez, Manuela
Castellanos Verdugo, Mario
Reyes Guizar, Luis Alberto
author2_role author
author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv Tourist shopping satisfaction
Souvenirs
Tourist satisfaction
Spain
topic Tourist shopping satisfaction
Souvenirs
Tourist satisfaction
Spain
description The satisfaction dimensions of domestic tourists when buying souvenirs are studied in relation to the overall satisfaction of the same tourists, a theme that has received little attention in the prior scientific literature. The research data were gathered from interviews with domestic tourists visiting Seville over an extended weekend. The results show that souvenir shopping satisfaction consists of four factors: internal attraction, service differentiation, service provision and external attraction. The last two, moreover, influence the overall tourist satisfaction rates. A discussion of these results and their implications help contribute to a better understanding among both scholars and practitioners of tourist satisfaction.
publishDate 2016
dc.date.none.fl_str_mv 2016
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/170341
https://doi.org/10.1080/13683500.2013.877423
url https://hdl.handle.net/11441/170341
https://doi.org/10.1080/13683500.2013.877423
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Current Issues In Tourism, 19 (8), 845-860.
https://doi.org/10.1080/13683500.2013.877423
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Taylor & Francis
publisher.none.fl_str_mv Taylor & Francis
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.81155

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