Investigación sobre la persistencia, el cambio y la materialidad de la identidad organizacional: entrevistas a expertos y el caso de una empresa centenaria
(English) Context This thesis investigates organizational identity, its persistence and change, and the relationship between identity and material objects. Organizational identity is what the members of an organization answer when they ask themselves: Who are we? and what do we do as an organization...
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| Tipo de recurso: | tesis doctoral |
| Estado: | Versión publicada |
| Fecha de publicación: | 2024 |
| País: | España |
| Institución: | CBUC, CESCA |
| Repositorio: | TDR. Tesis Doctorales en Red |
| OAI Identifier: | oai:www.tdx.cat:10803/693065 |
| Acceso en línea: | http://hdl.handle.net/10803/693065 https://dx.doi.org/10.5821/dissertation-2117-421447 |
| Access Level: | acceso abierto |
| Palabra clave: | Àrees temàtiques de la UPC::Economia i organització d'empreses 65 |
| Sumario: | (English) Context This thesis investigates organizational identity, its persistence and change, and the relationship between identity and material objects. Organizational identity is what the members of an organization answer when they ask themselves: Who are we? and what do we do as an organization?. As a field of research, organizational identity has been gaining relevance in recent decades, especially since the authors Albert and Whetten (1985) established the academic foundations to characterize this concept through the attributes that identity must have: centrality, endurance and differentiation. This characterization was generally accepted by the scientific community and was not questioned for years; it is still considered relevant today. Organizational identity is a broad and complex topic that has been explored by various researchers using qualitative methods. Identity can evolve as organizational practices and narratives are reinterpreted. Some authors consider that identity is dynamic and that it can change as the organization evolves. In this thesis we develop an exploratory research on organizational identity, paying special attention to how identity can adapt, change and be instantiated by material objects. Specifically, this thesis has been structured based on two lines of research: The first line of research studies the persistence of organizational identity and its changes over time, the second line explores the possible relationships between the organizational identity and material artifacts. Justification There remains an interesting path to follow in research on organizational identity. Currently, organizational identity is part of the strategic debates and communication plans of many organizations, highlighting the relevance of this concept that can be considered the DNA of an organization. The purpose of this research is to deepen the understanding of organizational identity by exploring how it evolves when the environment changes, when new strategies or different events occur in which identity may face internal or external tensions. Finally, a single in-depth case study is developed exploring the relationships between the identity of an organization and some of its material artifacts. Contributions This study has shown that physical objects are part of an identity system that, including other intangible elements, such as verbal communication and narratives, support, instantiate and communicate organizational identity over time. This research results extend the literature on identity, and on the influence and use of material identity objects. The in-depth case study has shown that physical objects has been used to support, instantiate and communicate organizational identity. The data induction process has characterized three different categories of physical objects that provide identity meanings: primal artifacts, identity markers and artifacts created ad hoc. Limitations This work provides an exciting opportunity for future research to extend these findings by examining the persistence, change, and materiality of identity in other organizational contexts and industries. |
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