Student Evaluation of Teaching (SET): Clues on how to interpret written feedback

[EN] In this paper we present the preliminary results of a study covering 217 written comments submitted in the formal university SET questionnaire of two undergraduate physics lectures for engineering students. Concerning the SET-metrics, one of the lectures was rated as critical, while the other l...

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Detalles Bibliográficos
Autor: Schiltz, Guillaume
Tipo de recurso: capítulo de libro
Fecha de publicación:2017
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/104151
Acceso en línea:https://riunet.upv.es/handle/10251/104151
Access Level:acceso abierto
Palabra clave:Higher Education
Learning
Educational systems
Teaching
Student evaluations of teaching
Students&apos
comments
Content analysis
Quality management
Student voice
Formative feedback
Descripción
Sumario:[EN] In this paper we present the preliminary results of a study covering 217 written comments submitted in the formal university SET questionnaire of two undergraduate physics lectures for engineering students. Concerning the SET-metrics, one of the lectures was rated as critical, while the other lecture had good results. The analysis is based on the praise and criticism framework elaborated by Hyland/Hyland (2001) for written feedback. Our findings, which also relate written feedback to quantitative variables and contrast the results between critical and good evaluations, provide a deeper insight for both, teachers and educational developers, on how to interpret written comments in a quality management process.