The estimation of the return on firms’ investments – as to ISO 9001

The aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms were surveyed. The response rate was 61.03 percent. The different payback perio...

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Autores: Santos, Gilberto, Costa, B., Leal Millán, Antonio Genaro
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2012
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/79210
Acceso en línea:https://hdl.handle.net/11441/79210
https://doi.org/10.4314/ijest.v4i2.4
Access Level:acceso abierto
Palabra clave:Quality Awareness
ISO 9000 series
Return on Investment
Portugal
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spelling The estimation of the return on firms’ investments – as to ISO 9001Santos, GilbertoCosta, B.Leal Millán, Antonio GenaroQuality AwarenessISO 9000 seriesReturn on InvestmentPortugalThe aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms were surveyed. The response rate was 61.03 percent. The different payback periods were validated through statistical analysis and the relationship between expected and perceived payback periods was discussed. This study suggests that a firm’s sector of activity, size and degree of internationalization are related to the length of the investment in QMS certification recovery period. Furthermore, our findings suggest, that the time taken to obtain the certification is not directly related to the economic component of the certification. The majority of Portuguese firms (58.9%) took up to three years to recoup their investment and 35.5% of companies said they had not yet recovered the initial investment made. The recoup of investment was measured by the increase in the number of customers and consequent volume of deliveries, improved profitability and productivity of the company, improvement of competitive position and performance (cost savings), reduction in the number of external complaints and internal defects/scrap, achievement of some important clientele, among others. We compared our work to similar studies undertaken in other countries. This paper provides a contribution to the research related to the return on investment for costs related to the certification QMS according to ISO 9000. This paper provides a valuable contribution to the field and is one of the first studies to undertake this type of analysis in Portugal.MultiCraftAdministración de Empresas y Marketing2012info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/79210https://doi.org/10.4314/ijest.v4i2.4reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)Ingléshttps://www.ajol.info/index.php/ijest/article/view/168711/158182info:eu-repo/semantics/openAccessoai:idus.us.es:11441/792102026-06-17T12:51:07Z
dc.title.none.fl_str_mv The estimation of the return on firms’ investments – as to ISO 9001
title The estimation of the return on firms’ investments – as to ISO 9001
spellingShingle The estimation of the return on firms’ investments – as to ISO 9001
Santos, Gilberto
Quality Awareness
ISO 9000 series
Return on Investment
Portugal
title_short The estimation of the return on firms’ investments – as to ISO 9001
title_full The estimation of the return on firms’ investments – as to ISO 9001
title_fullStr The estimation of the return on firms’ investments – as to ISO 9001
title_full_unstemmed The estimation of the return on firms’ investments – as to ISO 9001
title_sort The estimation of the return on firms’ investments – as to ISO 9001
dc.creator.none.fl_str_mv Santos, Gilberto
Costa, B.
Leal Millán, Antonio Genaro
author Santos, Gilberto
author_facet Santos, Gilberto
Costa, B.
Leal Millán, Antonio Genaro
author_role author
author2 Costa, B.
Leal Millán, Antonio Genaro
author2_role author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv Quality Awareness
ISO 9000 series
Return on Investment
Portugal
topic Quality Awareness
ISO 9000 series
Return on Investment
Portugal
description The aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms were surveyed. The response rate was 61.03 percent. The different payback periods were validated through statistical analysis and the relationship between expected and perceived payback periods was discussed. This study suggests that a firm’s sector of activity, size and degree of internationalization are related to the length of the investment in QMS certification recovery period. Furthermore, our findings suggest, that the time taken to obtain the certification is not directly related to the economic component of the certification. The majority of Portuguese firms (58.9%) took up to three years to recoup their investment and 35.5% of companies said they had not yet recovered the initial investment made. The recoup of investment was measured by the increase in the number of customers and consequent volume of deliveries, improved profitability and productivity of the company, improvement of competitive position and performance (cost savings), reduction in the number of external complaints and internal defects/scrap, achievement of some important clientele, among others. We compared our work to similar studies undertaken in other countries. This paper provides a contribution to the research related to the return on investment for costs related to the certification QMS according to ISO 9000. This paper provides a valuable contribution to the field and is one of the first studies to undertake this type of analysis in Portugal.
publishDate 2012
dc.date.none.fl_str_mv 2012
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https://doi.org/10.4314/ijest.v4i2.4
url https://hdl.handle.net/11441/79210
https://doi.org/10.4314/ijest.v4i2.4
dc.language.none.fl_str_mv Inglés
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dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
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instname_str Universidad de Sevilla (US)
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