Uncontrolled counter-knowledge: its effects onknowledge management corridors
Disinformation and misconceptions based on unverified information (e.g., hoaxes, exaggera-tions, or gossip) is what is called“counter-knowledge”. Knowledge management corridorsestablish a framework for relationships between the external and internal knowledge pro-cesses to enhance organisational per...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión aceptada para publicación |
| Fecha de publicación: | 2019 |
| País: | España |
| Institución: | Universidad de Sevilla (US) |
| Repositorio: | idUS. Depósito de Investigación de la Universidad de Sevilla |
| OAI Identifier: | oai:idus.us.es:11441/87499 |
| Acceso en línea: | https://hdl.handle.net/11441/87499 https://doi.org/10.1080/14778238.2019.1599497 |
| Access Level: | acceso abierto |
| Palabra clave: | Knowledge management processes Counter-knowledge Performance Realised absorptive capacity PLS |
| Sumario: | Disinformation and misconceptions based on unverified information (e.g., hoaxes, exaggera-tions, or gossip) is what is called“counter-knowledge”. Knowledge management corridorsestablish a framework for relationships between the external and internal knowledge pro-cesses to enhance organisational performance. This study proposes three knowledge man-agement processes (i.e., realised absorptive capacity, organisational memory, and knowledgeapplication) as those that constitute such critical corridors. The analysis of the role ofuncontrolled counter-knowledge in the relationship between those knowledge managementprocesses is the value of this paper. Hypotheses were tested using a SEM approach based oncomposites (PLS-SEM). Data were collected from 151 branch-office managers belonging tothe Spanish banking industry. The results show that counter-knowledge is only related torealised absorptive capacity and knowledge application, being the influence negative. Thelink between counter-knowledge and the other two constructs (i.e., organisational memoryand organisational performance) provides surprising results being statistically insignificant. |
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