Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing

Voice user interface (VUI) systems, such as Alexa, Siri, and Google Assistant, are popular and widely available. Still, challenges such as privacy and the ability to have a dialog remain. In the latter example, the user expects a human-like conversation, that is, that the VUI understands the dialog...

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Detalhes bibliográficos
Autores: Klein, Andreas M., Deutschländer, Jana, Kölln, Kristina, Rauschenberger, Maria, Escalona Cuaresma, María José
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2024
País:España
Recursos:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/168867
Acesso em linha:https://hdl.handle.net/11441/168867
https://doi.org/10.1002/smr.2618
Access Level:acceso abierto
Palavra-chave:Context of use
User experience testing
UX
Voice user interface
VUI
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spelling Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testingKlein, Andreas M.Deutschländer, JanaKölln, KristinaRauschenberger, MariaEscalona Cuaresma, María JoséContext of useUser experience testingUXVoice user interfaceVUIVoice user interface (VUI) systems, such as Alexa, Siri, and Google Assistant, are popular and widely available. Still, challenges such as privacy and the ability to have a dialog remain. In the latter example, the user expects a human-like conversation, that is, that the VUI understands the dialog and its context. However, this VUI feature of context-aware interaction is rather error prone. For this reason, we intend to explore the VUI context of use and its impact on interaction, that is, relevant user experience (UX). We see a demand for context-dependent UX measurement because analyzing the context of use and UX assessment are both critical human-centered design (HCD) methods. Therefore, we examine the VUI context of use by asking users about how, where, and for what they use VUIs, as well as their UX and improvement proposals. We interviewed people with disabilities who rely on VUIs and people without disabilities who use VUIs for convenience or fun. We identified VUI context-of-use categories and factors and explored their impacts on relevant UX qualities. Our result is a matrix containing these elements; thus, it provides an overview of the contextual UX of our target group's VUI interaction. We intend to develop a VUI context-of-use conceptual structure in the future based on this matrix, which is needed to create an automated context-dependent UX measurement recommendation tool for VUIs. This conceptual structure could also be useful for automated UX testing in the context of VUI.WileyLenguajes y Sistemas InformáticosProyecto EQUAVEL2024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/168867https://doi.org/10.1002/smr.2618reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésJournal Of Software-Evolution and Process, 36 (7), e2618.PID2022-137646OB-C31https://onlinelibrary.wiley.com/doi/10.1002/smr.2618info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1688672026-06-17T12:51:07Z
dc.title.none.fl_str_mv Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
title Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
spellingShingle Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
Klein, Andreas M.
Context of use
User experience testing
UX
Voice user interface
VUI
title_short Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
title_full Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
title_fullStr Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
title_full_unstemmed Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
title_sort Exploring the context of use for voice user interfaces: Toward context-dependent user experience quality testing
dc.creator.none.fl_str_mv Klein, Andreas M.
Deutschländer, Jana
Kölln, Kristina
Rauschenberger, Maria
Escalona Cuaresma, María José
author Klein, Andreas M.
author_facet Klein, Andreas M.
Deutschländer, Jana
Kölln, Kristina
Rauschenberger, Maria
Escalona Cuaresma, María José
author_role author
author2 Deutschländer, Jana
Kölln, Kristina
Rauschenberger, Maria
Escalona Cuaresma, María José
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Lenguajes y Sistemas Informáticos
Proyecto EQUAVEL
dc.subject.none.fl_str_mv Context of use
User experience testing
UX
Voice user interface
VUI
topic Context of use
User experience testing
UX
Voice user interface
VUI
description Voice user interface (VUI) systems, such as Alexa, Siri, and Google Assistant, are popular and widely available. Still, challenges such as privacy and the ability to have a dialog remain. In the latter example, the user expects a human-like conversation, that is, that the VUI understands the dialog and its context. However, this VUI feature of context-aware interaction is rather error prone. For this reason, we intend to explore the VUI context of use and its impact on interaction, that is, relevant user experience (UX). We see a demand for context-dependent UX measurement because analyzing the context of use and UX assessment are both critical human-centered design (HCD) methods. Therefore, we examine the VUI context of use by asking users about how, where, and for what they use VUIs, as well as their UX and improvement proposals. We interviewed people with disabilities who rely on VUIs and people without disabilities who use VUIs for convenience or fun. We identified VUI context-of-use categories and factors and explored their impacts on relevant UX qualities. Our result is a matrix containing these elements; thus, it provides an overview of the contextual UX of our target group's VUI interaction. We intend to develop a VUI context-of-use conceptual structure in the future based on this matrix, which is needed to create an automated context-dependent UX measurement recommendation tool for VUIs. This conceptual structure could also be useful for automated UX testing in the context of VUI.
publishDate 2024
dc.date.none.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/168867
https://doi.org/10.1002/smr.2618
url https://hdl.handle.net/11441/168867
https://doi.org/10.1002/smr.2618
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Journal Of Software-Evolution and Process, 36 (7), e2618.
PID2022-137646OB-C31
https://onlinelibrary.wiley.com/doi/10.1002/smr.2618
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Wiley
publisher.none.fl_str_mv Wiley
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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