Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal
[EN] This study, through a systematic literature review spanning 1990 to 2023, interro- gates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigatin...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2024 |
| País: | España |
| Institución: | Universidad de León |
| Repositorio: | BULERIA. Repositorio Institucional de la Universidad de León |
| OAI Identifier: | oai:buleria.unileon.es:10612/21923 |
| Acceso en línea: | https://hdl.handle.net/10612/21923 |
| Access Level: | acceso abierto |
| Palabra clave: | Empresas Digital servitization Industry 4.0 Product-service system Systematic literature review Strategy Business competitiveness 5311 Organización y Dirección de Empresas |
| Sumario: | [EN] This study, through a systematic literature review spanning 1990 to 2023, interro- gates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization’s role in competitive enhancement and customer engagement. The DASOBI frame- work offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization. |
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