A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services

[EN] Concerning the increase in the number of trips and tourists after the Covid-19 pandemic TSPs (Transport Service Providers) and transport organizations are trying to improve their operability to answer the need and expectations of passengers. This paper presents a methodology to assess and evalu...

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Autores: Zarehparast Malekzadeh, Mehdi, Santarremigia, Francisco Enrique, Molero, Gemma Dolores, Malviya, Ashwani Kumar, Arroyo-López, María Rosa|||0000-0003-3852-0709, Ruiz Sánchez, Tomás|||0000-0002-6943-0725
Tipo de recurso: artículo
Fecha de publicación:2023
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/204647
Acceso en línea:https://riunet.upv.es/handle/10251/204647
Access Level:acceso abierto
Palabra clave:User Satisfaction Index
Operational KPI
Effectiveness
Innovative technologies
Railways
MaaS
COVID-19 pandemic
Quantitative data
IP4MaaS project
INGENIERIA E INFRAESTRUCTURA DE LOS TRANSPORTES
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spelling A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways ServicesZarehparast Malekzadeh, MehdiSantarremigia, Francisco EnriqueMolero, Gemma DoloresMalviya, Ashwani KumarArroyo-López, María Rosa|||0000-0003-3852-0709Ruiz Sánchez, Tomás|||0000-0002-6943-0725User Satisfaction IndexOperational KPIEffectivenessInnovative technologiesRailwaysMaaSCOVID-19 pandemicQuantitative dataIP4MaaS projectINGENIERIA E INFRAESTRUCTURA DE LOS TRANSPORTES[EN] Concerning the increase in the number of trips and tourists after the Covid-19 pandemic TSPs (Transport Service Providers) and transport organizations are trying to improve their operability to answer the need and expectations of passengers. This paper presents a methodology to assess and evaluate to what extent innovative technologies meet the needs of tourists and TSPs involved in the digital ecosystem for door-to-door trips in Europe, making railways and public transport more attractive and consequently encouraging people to use more intermodal solutions in public transport. In this study, two kinds of quantitative data are used: operational KPIs (Key Perfor-mance Indicators) and USI (User Satisfaction Index) surveys. The Effectiveness concept, as a metric of the capacity to meet these needs and expectations by the innovative technology, is calculated by merging both types of quantitative data. The method considers tourists' socio-demographic pro-files, allowing comparisons among TSPs and profiles for a specific technology. In addition, specific socio-demographic data relevant to needs and expectations were studied. This work belongs to the methodological framework of the IP4MaaS (Innovation Program 4 Mobility as a Service) project, which sets six demo sites on which this assessment method will be applied in a further stage. The concept of effectiveness is applied in all the above-mentioned demo sites for the final assessment. This work could be interesting for TSPs and IT (Information Technology) developers, researchers, policymakers, and organizations in the transport sector.This paper was supported and funded by the Shift2Rail Joint Undertaking under the European Union s Horizon 2020 research and innovation program under grant agreement and funding number no. 101015492, Shift2Rail IP4 to support the deployment of Mobility as a Service (IP4MaaS).MDPI AGDepartamento de Ingeniería e Infraestructura de los TransportesInstituto del Transporte y TerritorioEscuela Técnica Superior de Ingeniería de Caminos, Canales y PuertosEuropean CommissionRepositorio Institucional de la Universitat Politècnica de València Riunet20232023-07-01journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://riunet.upv.es/handle/10251/204647reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)InglésengEuropean Commission https://doi.org/10.13039/501100000780 H2020 101015492 Shift2Rail IP4 to support the deployment of Mobility as a Serviceopen accesshttp://purl.org/coar/access_right/c_abf2Reconocimiento (by)http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/2046472026-06-13T07:49:27Z
dc.title.none.fl_str_mv A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
title A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
spellingShingle A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
Zarehparast Malekzadeh, Mehdi
User Satisfaction Index
Operational KPI
Effectiveness
Innovative technologies
Railways
MaaS
COVID-19 pandemic
Quantitative data
IP4MaaS project
INGENIERIA E INFRAESTRUCTURA DE LOS TRANSPORTES
title_short A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
title_full A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
title_fullStr A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
title_full_unstemmed A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
title_sort A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services
dc.creator.none.fl_str_mv Zarehparast Malekzadeh, Mehdi
Santarremigia, Francisco Enrique
Molero, Gemma Dolores
Malviya, Ashwani Kumar
Arroyo-López, María Rosa|||0000-0003-3852-0709
Ruiz Sánchez, Tomás|||0000-0002-6943-0725
author Zarehparast Malekzadeh, Mehdi
author_facet Zarehparast Malekzadeh, Mehdi
Santarremigia, Francisco Enrique
Molero, Gemma Dolores
Malviya, Ashwani Kumar
Arroyo-López, María Rosa|||0000-0003-3852-0709
Ruiz Sánchez, Tomás|||0000-0002-6943-0725
author_role author
author2 Santarremigia, Francisco Enrique
Molero, Gemma Dolores
Malviya, Ashwani Kumar
Arroyo-López, María Rosa|||0000-0003-3852-0709
Ruiz Sánchez, Tomás|||0000-0002-6943-0725
author2_role author
author
author
author
author
dc.contributor.none.fl_str_mv Departamento de Ingeniería e Infraestructura de los Transportes
Instituto del Transporte y Territorio
Escuela Técnica Superior de Ingeniería de Caminos, Canales y Puertos
European Commission
Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv User Satisfaction Index
Operational KPI
Effectiveness
Innovative technologies
Railways
MaaS
COVID-19 pandemic
Quantitative data
IP4MaaS project
INGENIERIA E INFRAESTRUCTURA DE LOS TRANSPORTES
topic User Satisfaction Index
Operational KPI
Effectiveness
Innovative technologies
Railways
MaaS
COVID-19 pandemic
Quantitative data
IP4MaaS project
INGENIERIA E INFRAESTRUCTURA DE LOS TRANSPORTES
description [EN] Concerning the increase in the number of trips and tourists after the Covid-19 pandemic TSPs (Transport Service Providers) and transport organizations are trying to improve their operability to answer the need and expectations of passengers. This paper presents a methodology to assess and evaluate to what extent innovative technologies meet the needs of tourists and TSPs involved in the digital ecosystem for door-to-door trips in Europe, making railways and public transport more attractive and consequently encouraging people to use more intermodal solutions in public transport. In this study, two kinds of quantitative data are used: operational KPIs (Key Perfor-mance Indicators) and USI (User Satisfaction Index) surveys. The Effectiveness concept, as a metric of the capacity to meet these needs and expectations by the innovative technology, is calculated by merging both types of quantitative data. The method considers tourists' socio-demographic pro-files, allowing comparisons among TSPs and profiles for a specific technology. In addition, specific socio-demographic data relevant to needs and expectations were studied. This work belongs to the methodological framework of the IP4MaaS (Innovation Program 4 Mobility as a Service) project, which sets six demo sites on which this assessment method will be applied in a further stage. The concept of effectiveness is applied in all the above-mentioned demo sites for the final assessment. This work could be interesting for TSPs and IT (Information Technology) developers, researchers, policymakers, and organizations in the transport sector.
publishDate 2023
dc.date.none.fl_str_mv 2023
2023-07-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/204647
url https://riunet.upv.es/handle/10251/204647
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.relation.none.fl_str_mv European Commission https://doi.org/10.13039/501100000780 H2020 101015492 Shift2Rail IP4 to support the deployment of Mobility as a Service
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento (by)
http://creativecommons.org/licenses/by/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento (by)
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI AG
publisher.none.fl_str_mv MDPI AG
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869407217014276096
score 15.301603

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