Machine Learning to Predict Recommendation by Tourists in a Spanish Province
The analysis of the opinions and experiences of tourists is a key issue in tourist promotion. More precisely, forecasting whether a tourist will or will not recommend a given destination, based on his/her profile, is of utmost importance in order to optimize management actions. According to this ide...
| Autores: | , , , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión aceptada para publicación |
| Fecha de publicación: | 2022 |
| País: | España |
| Institución: | Universidad de Burgos (UBU) |
| Repositorio: | Repositorio Institucional de la Universidad de Burgos (RIUBU) |
| OAI Identifier: | oai:riubu.ubu.es:10259/10020 |
| Acceso en línea: | http://hdl.handle.net/10259/10020 |
| Access Level: | acceso abierto |
| Palabra clave: | Artificial intelligence Supervised learning Classification Tourism management Recommendation Turismo Economía Tourism Economics |
| Sumario: | The analysis of the opinions and experiences of tourists is a key issue in tourist promotion. More precisely, forecasting whether a tourist will or will not recommend a given destination, based on his/her profile, is of utmost importance in order to optimize management actions. According to this idea, this research proposes the application of cutting-edge machine learning techniques in order to predict tourist recommendation of rural destinations. More precisely, classifiers based on supervised learning (namely Support Vector Machine, Decision Trees, and k-Nearest Neighbor) are applied to survey data collected in the province of Burgos (Spain). Available data suffer from a common problem in real-life datasets (data unbalance) as there are very few negative recommendations. In order to address such problem, that penalizes learning, data balancing techniques have been also applied. The satisfactory results validate the proposed application, being a useful tool for tourist managers. |
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