User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review

Workplace violence in the health care setting is a social problem of great interest both at the health care level and in research in recent decades. The most common type of violence is the one coming from the user towards the professional. Although the bibliography includes multiple preventive actio...

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Detalles Bibliográficos
Autores: López Ros, Paloma, López-López, Reyes, Pina, David, Puente López, Esteban
Tipo de recurso: artículo
Fecha de publicación:2023
País:España
Institución:Universidad Miguel Hernández de Elche
Repositorio:REDIUMH. Depósito Digital de la UMH
OAI Identifier:oai:dspace.umh.es:11000/34423
Acceso en línea:https://hdl.handle.net/11000/34423
Access Level:acceso abierto
Palabra clave:Violence
Primary care
Users
Healthcare workers
Systematic review
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spelling User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic reviewLópez Ros, PalomaLópez-López, ReyesPina, DavidPuente López, EstebanViolencePrimary careUsersHealthcare workersSystematic reviewWorkplace violence in the health care setting is a social problem of great interest both at the health care level and in research in recent decades. The most common type of violence is the one coming from the user towards the professional. Although the bibliography includes multiple preventive actions focused on working with professionals, there are hardly any studies that explore and collect actions aimed at the user. The aim of this study is to analyze the results of the literature to provide an overview of the current evidence. Specifically, it aims to describe the various user-directed strategies or interventions aimed at reducing workplace violence experienced by professionals within the healthcare sector. A systematic review was performed following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA), methodology of publications published up to December 2022 in the main databases. Studies that met the previously established eligibility criteria were identified. A peer review of the risk of bias was performed and the data were extracted from a previously elaborated template. The search yielded 5231 articles of which 11 were finally included in the review. Of these, 3 had a quantitative design, 7 had a qualitative design and one had a combined design. Of these, 38 measures or actions aimed at the user were compiled, grouped into four blocks according to the attitudinal objective pursued: Improvement of communication and creation of links, involvement of the user in joint decisions with the staff, informing and training the user, and other independent proposals. This study makes it possible to explore actions aimed at users with the objective of reducing violence towards health professionals. It collects and makes available to the scientific community a set of measures aimed at making a change of attitude in the perpetrator themselves, with the involvement of the perpetrator in the health system. This set of collected measures provides researchers with a basis to be taken into account for the implementation of future prevention plans according to the new multicomponent prevention models and with the involvement of the perpetrator themselves.ElsevierDepartamentos de la UMH::Ciencias del Comportamiento y salud202520252023info:eu-repo/semantics/articleapplication/pdf16application/pdfhttps://hdl.handle.net/11000/34423reponame:REDIUMH. Depósito Digital de la UMHinstname:Universidad Miguel Hernández de ElcheInglés10.1016/j.heliyon.2023.e19495info:eu-repo/semantics/openAccessAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/oai:dspace.umh.es:11000/344232026-05-27T13:36:21Z
dc.title.none.fl_str_mv User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
title User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
spellingShingle User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
López Ros, Paloma
Violence
Primary care
Users
Healthcare workers
Systematic review
title_short User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
title_full User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
title_fullStr User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
title_full_unstemmed User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
title_sort User violence prevention and intervention measures to minimize and prevent aggression towards health care workers: A systematic review
dc.creator.none.fl_str_mv López Ros, Paloma
López-López, Reyes
Pina, David
Puente López, Esteban
author López Ros, Paloma
author_facet López Ros, Paloma
López-López, Reyes
Pina, David
Puente López, Esteban
author_role author
author2 López-López, Reyes
Pina, David
Puente López, Esteban
author2_role author
author
author
dc.contributor.none.fl_str_mv Departamentos de la UMH::Ciencias del Comportamiento y salud
dc.subject.none.fl_str_mv Violence
Primary care
Users
Healthcare workers
Systematic review
topic Violence
Primary care
Users
Healthcare workers
Systematic review
description Workplace violence in the health care setting is a social problem of great interest both at the health care level and in research in recent decades. The most common type of violence is the one coming from the user towards the professional. Although the bibliography includes multiple preventive actions focused on working with professionals, there are hardly any studies that explore and collect actions aimed at the user. The aim of this study is to analyze the results of the literature to provide an overview of the current evidence. Specifically, it aims to describe the various user-directed strategies or interventions aimed at reducing workplace violence experienced by professionals within the healthcare sector. A systematic review was performed following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA), methodology of publications published up to December 2022 in the main databases. Studies that met the previously established eligibility criteria were identified. A peer review of the risk of bias was performed and the data were extracted from a previously elaborated template. The search yielded 5231 articles of which 11 were finally included in the review. Of these, 3 had a quantitative design, 7 had a qualitative design and one had a combined design. Of these, 38 measures or actions aimed at the user were compiled, grouped into four blocks according to the attitudinal objective pursued: Improvement of communication and creation of links, involvement of the user in joint decisions with the staff, informing and training the user, and other independent proposals. This study makes it possible to explore actions aimed at users with the objective of reducing violence towards health professionals. It collects and makes available to the scientific community a set of measures aimed at making a change of attitude in the perpetrator themselves, with the involvement of the perpetrator in the health system. This set of collected measures provides researchers with a basis to be taken into account for the implementation of future prevention plans according to the new multicomponent prevention models and with the involvement of the perpetrator themselves.
publishDate 2023
dc.date.none.fl_str_mv 2023
2025
2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/11000/34423
url https://hdl.handle.net/11000/34423
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv 10.1016/j.heliyon.2023.e19495
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.format.none.fl_str_mv application/pdf
16
application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:REDIUMH. Depósito Digital de la UMH
instname:Universidad Miguel Hernández de Elche
instname_str Universidad Miguel Hernández de Elche
reponame_str REDIUMH. Depósito Digital de la UMH
collection REDIUMH. Depósito Digital de la UMH
repository.name.fl_str_mv
repository.mail.fl_str_mv
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