Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians

[EN] Knowledge based on personal experience (tacit knowledge) acquired in problem solving actions and in maintenance actions is the fundamental basis for maintenance technicians in companies with great physical assets. Generally, there is no proper policy for managing strategic knowledge and its cap...

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Detalles Bibliográficos
Autores: Cárcel-Carrasco, Javier|||0000-0003-2776-533X, Cárcel-Carrasco, José-Antonio
Tipo de recurso: artículo
Fecha de publicación:2021
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/176524
Acceso en línea:https://riunet.upv.es/handle/10251/176524
Access Level:acceso abierto
Palabra clave:Knowledge management
Industrial maintenance
Tacit knowledge
Large building maintenance
Industry 4.0
CONSTRUCCIONES ARQUITECTONICAS
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spelling Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance techniciansCárcel-Carrasco, Javier|||0000-0003-2776-533XCárcel-Carrasco, José-AntonioKnowledge managementIndustrial maintenanceTacit knowledgeLarge building maintenanceIndustry 4.0CONSTRUCCIONES ARQUITECTONICAS[EN] Knowledge based on personal experience (tacit knowledge) acquired in problem solving actions and in maintenance actions is the fundamental basis for maintenance technicians in companies with great physical assets. Generally, there is no proper policy for managing strategic knowledge and its capture. In this article, through qualitative studies (grounded theory) and surveys conducted with technicians, the aim was to obtain the perception of the maintenance technicians' part of the companies, in order to establish the characteristics of the relation between the strategic aspects and the engineering aspects of industrial maintenance, regarding knowledge management, as well as the enablers and barriers to its application. The results show how a high level of tacit knowledge is used in this activity, which requires more time for new staff. The values obtained from this survey show that the knowledge recorded by the companies (explicit) is 51.25%, compared to the personal knowledge (tacit) of maintenance technicians regarding reliability and breakdowns. In operational/exploitational actions it is 43.90%, for energy efficiency actions it is 49.61%, and in maintenance actions (preventive, predictive, and corrective) the value is 68.78%. This shows the significant gap between the perception of recorded knowledge (explicit), and the knowledge that maintenance technicians have (tacit knowledge). All this can affect the companies, as part of the strategic knowledge is lost when a maintenance technician leaves the company.This work has been conducted within the framework of "Sistemas de mantenimiento industrial" project (Ref. 20140432) and the CONDAP project "Digital skills for workplace mentors in construction sector apprenticeships" funded by the European Commission within the Key Action 2: Cooperation for innovation and the exchange of good practices, reference number 2018-1-UK01KA202-048122MDPI AGDepartamento de Construcciones ArquitectónicasEscuela Técnica Superior de Ingeniería de Edificación Instituto Universitario de Investigación de Tecnología de los Materiales de la UPVEuropean CommissionRepositorio Institucional de la Universitat Politècnica de València Riunet20212021-01-01journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttps://riunet.upv.es/handle/10251/176524reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)InglésengErasmus+ Erasmus+ 2018-1-UK01-KA202-048122 DIGITAL SKILLS FOR WORKPLACE MENTORS IN CONSTRUCTION SECTOR APPRENTICESHIPSopen accesshttp://purl.org/coar/access_right/c_abf2Reconocimiento (by)http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/1765242026-06-13T07:49:27Z
dc.title.none.fl_str_mv Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
title Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
spellingShingle Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
Cárcel-Carrasco, Javier|||0000-0003-2776-533X
Knowledge management
Industrial maintenance
Tacit knowledge
Large building maintenance
Industry 4.0
CONSTRUCCIONES ARQUITECTONICAS
title_short Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
title_full Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
title_fullStr Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
title_full_unstemmed Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
title_sort Analysis for the Knowledge Management application in maintenance engineering: Perception from maintenance technicians
dc.creator.none.fl_str_mv Cárcel-Carrasco, Javier|||0000-0003-2776-533X
Cárcel-Carrasco, José-Antonio
author Cárcel-Carrasco, Javier|||0000-0003-2776-533X
author_facet Cárcel-Carrasco, Javier|||0000-0003-2776-533X
Cárcel-Carrasco, José-Antonio
author_role author
author2 Cárcel-Carrasco, José-Antonio
author2_role author
dc.contributor.none.fl_str_mv Departamento de Construcciones Arquitectónicas
Escuela Técnica Superior de Ingeniería de Edificación
 Instituto Universitario de Investigación de Tecnología de los Materiales de la UPV
European Commission
Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv Knowledge management
Industrial maintenance
Tacit knowledge
Large building maintenance
Industry 4.0
CONSTRUCCIONES ARQUITECTONICAS
topic Knowledge management
Industrial maintenance
Tacit knowledge
Large building maintenance
Industry 4.0
CONSTRUCCIONES ARQUITECTONICAS
description [EN] Knowledge based on personal experience (tacit knowledge) acquired in problem solving actions and in maintenance actions is the fundamental basis for maintenance technicians in companies with great physical assets. Generally, there is no proper policy for managing strategic knowledge and its capture. In this article, through qualitative studies (grounded theory) and surveys conducted with technicians, the aim was to obtain the perception of the maintenance technicians' part of the companies, in order to establish the characteristics of the relation between the strategic aspects and the engineering aspects of industrial maintenance, regarding knowledge management, as well as the enablers and barriers to its application. The results show how a high level of tacit knowledge is used in this activity, which requires more time for new staff. The values obtained from this survey show that the knowledge recorded by the companies (explicit) is 51.25%, compared to the personal knowledge (tacit) of maintenance technicians regarding reliability and breakdowns. In operational/exploitational actions it is 43.90%, for energy efficiency actions it is 49.61%, and in maintenance actions (preventive, predictive, and corrective) the value is 68.78%. This shows the significant gap between the perception of recorded knowledge (explicit), and the knowledge that maintenance technicians have (tacit knowledge). All this can affect the companies, as part of the strategic knowledge is lost when a maintenance technician leaves the company.
publishDate 2021
dc.date.none.fl_str_mv 2021
2021-01-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/176524
url https://riunet.upv.es/handle/10251/176524
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.relation.none.fl_str_mv Erasmus+ Erasmus+ 2018-1-UK01-KA202-048122 DIGITAL SKILLS FOR WORKPLACE MENTORS IN CONSTRUCTION SECTOR APPRENTICESHIPS
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento (by)
http://creativecommons.org/licenses/by/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reconocimiento (by)
http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MDPI AG
publisher.none.fl_str_mv MDPI AG
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869406604046106624
score 15.301603

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