¿Cómo facilitar el ejercicio de los derechos de los ciudadanos en la Administración electrónica?

Citizens have seen their rights extended in their relations with public administrations thanks to the expansion of electronic media. However, this recognition has not been accompanied with the necessary development of e-Government. In this article we analyse the different mechanisms which are envisa...

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Detalles Bibliográficos
Autor: Cerrillo-i-Martínez, Agustí
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2011
País:España
Institución:Universitat Oberta de Catalunya (UOC)
Repositorio:O2, repositorio institucional de la UOC
OAI Identifier:oai:openaccess.uoc.edu:10609/93659
Acceso en línea:https://hdl.handle.net/10609/93659
Access Level:acceso abierto
Palabra clave:e-Government
citizen rights
electronic media
public service charter
Administración electrónica
derechos de los ciudadanos
medios electrónicos
cartas de servicios
Internet in public administration
Administració electrònica
Internet en la administración pública
Descripción
Sumario:Citizens have seen their rights extended in their relations with public administrations thanks to the expansion of electronic media. However, this recognition has not been accompanied with the necessary development of e-Government. In this article we analyse the different mechanisms which are envisaged by law and the means that public administrations offer to help citizens exercise their rights, giving an evaluation of their adequacy to respond to the needs which arise from citizens using electronic media in their relations with public administrations.