Does frequency of use enhance ChatGPT user satisfaction? The role of perceived functional capabilities and AI interaction preference

This research was partially supported by project PID2024- 159200NB-I00, Generative AI in Industry: Model and Scale for Improving Quality and Productivity (GenAI-Qual), funded by MICIU/AEI/10.13039/ 501100011033 and by FEDER, EU.

Bibliographic Details
Authors: Colombari, Ruggero, Marimon, Frederic, Mas-Machuca, Marta
Format: article
Publication Date:2026
Country:España
Institution:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repository:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:20.500.12328/5273
Online Access:https://hdl.handle.net/20.500.12328/5273
https://doi.org/10.1016/j.chbr.2026.101016
Access Level:Open access
Keyword:Artificial intelligence
Chatbot
ChatGPT
Generative AI
Human-AI interaction
User satisfaction
Intel·ligència artificial
Bot de xat
IA generativa
Interacció humà-IA
Satisfacció de l'usuari
Inteligencia artificial
Interacción entre humanos y IA
Satisfacción del usuario
6
Description
Summary:This research was partially supported by project PID2024- 159200NB-I00, Generative AI in Industry: Model and Scale for Improving Quality and Productivity (GenAI-Qual), funded by MICIU/AEI/10.13039/ 501100011033 and by FEDER, EU.

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