A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions

Research on burnout and turnover intentions offers some inconsistent findings about the effects of commitment. In addition, a factor which is insufficiently studied in the turnover field is the relationship with the recipient of physicians’ work, that is, the patient. This study contributes to the r...

Descripción completa

Detalles Bibliográficos
Autores: Moreno Jiménez, Bernardo, Rodríguez Carvajal, Raquel, Gálvez Herrer, Macarena, Sanz Vergel, Ana Isabel
Tipo de recurso: artículo
Fecha de publicación:2012
País:España
Institución:Universidad Autónoma de Madrid
Repositorio:Biblos-e Archivo. Repositorio Institucional de la UAM
Idioma:inglés
OAI Identifier:oai:repositorio.uam.es:10486/666543
Acceso en línea:http://hdl.handle.net/10486/666543
Access Level:acceso abierto
Palabra clave:Health personnel attitudes
Intention
Occupational stress
Patients
Therapeutic processes
Empresa
Psicología
id ES_343ee8a4a0d70f3ab7364d6a7dbda3db
oai_identifier_str oai:repositorio.uam.es:10486/666543
network_acronym_str ES
network_name_str España
repository_id_str
spelling A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactionsLas intenciones de abandono del personal médico: el papel del burnout, el compromiso y las dificultades en las relaciones médico-pacienteMoreno Jiménez, BernardoRodríguez Carvajal, RaquelGálvez Herrer, MacarenaSanz Vergel, Ana IsabelHealth personnel attitudesIntentionOccupational stressPatientsTherapeutic processesEmpresaPsicologíaResearch on burnout and turnover intentions offers some inconsistent findings about the effects of commitment. In addition, a factor which is insufficiently studied in the turnover field is the relationship with the recipient of physicians’ work, that is, the patient. This study contributes to the research literature by examining how the moderating effect of commitment depends on difficult doctor-patient relations. A total of 480 physicians, representative of Madrid, completed the survey. According to the interaction effects and the three-way interaction analyses, the results support the argument that differences in commitment lead to differences in the way physicians perceive job, interpersonal, and chronic stress. These results add a new approach to the general assumption that commitment has a unilateral negative effect, and difficult patients have a positive effect on turnover intentions, suggesting an integrated perspective, rather than a diametrical one, that allows us comprehend the complexity of physicians’ turnover intentionsLas investigaciones sobre las relaciones entre el burnout y las intenciones de abandono muestran algunos datos inconsistentes en cuanto al efecto del compromiso. Asimismo, un factor relevante aunque insuficientemente investigado en el estudio de las intenciones de abandono es el relativo al efecto que tienen las actitudes del paciente en el proceso. En esta investigación abordamos el efecto moderador que los niveles de compromiso y las dificultades en las relaciones médico-paciente pueden tener en el proceso. Mediante una muestra representativa de 480 médicos los resultados mostraron efectos significativos en los análisis de regresión y de interacción triple. Estos resultados indican que las diferencias encontradas en cuanto a los niveles de compromiso inciden directamente en la percepción de las distintas fuentes de estrés médico tanto relacionadas con su trabajo, como con las relaciones interpersonales. Los resultados introducen una nueva aproximación al proceso de burnout y las intenciones de abandono mostrando que no existen efectos unilaterales negativos en el caso del compromiso y positivos en el caso del manejo de pacientes difíciles. En este sentido se hace necesaria una perspectiva integradora que nos permita comprender la complejidad del proceso por el que un profesional decide abandonar su puesto de trabajoColegio Oficial de Psicólogos del Principado de AsturiasDepartamento de Psicología Biológica y de la SaludFacultad de Psicología20122012-01-01research articlehttp://purl.org/coar/resource_type/c_2df8fbb1VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10486/666543reponame:Biblos-e Archivo. Repositorio Institucional de la UAMinstname:Universidad Autónoma de MadridInglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccessoai:repositorio.uam.es:10486/6665432026-06-23T12:46:27Z
dc.title.none.fl_str_mv A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
Las intenciones de abandono del personal médico: el papel del burnout, el compromiso y las dificultades en las relaciones médico-paciente
title A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
spellingShingle A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
Moreno Jiménez, Bernardo
Health personnel attitudes
Intention
Occupational stress
Patients
Therapeutic processes
Empresa
Psicología
title_short A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
title_full A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
title_fullStr A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
title_full_unstemmed A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
title_sort A study of physicians’ intention to quit: the role of burnout, commitment and difficult doctor-patient interactions
dc.creator.none.fl_str_mv Moreno Jiménez, Bernardo
Rodríguez Carvajal, Raquel
Gálvez Herrer, Macarena
Sanz Vergel, Ana Isabel
author Moreno Jiménez, Bernardo
author_facet Moreno Jiménez, Bernardo
Rodríguez Carvajal, Raquel
Gálvez Herrer, Macarena
Sanz Vergel, Ana Isabel
author_role author
author2 Rodríguez Carvajal, Raquel
Gálvez Herrer, Macarena
Sanz Vergel, Ana Isabel
author2_role author
author
author
dc.contributor.none.fl_str_mv Departamento de Psicología Biológica y de la Salud
Facultad de Psicología
dc.subject.none.fl_str_mv Health personnel attitudes
Intention
Occupational stress
Patients
Therapeutic processes
Empresa
Psicología
topic Health personnel attitudes
Intention
Occupational stress
Patients
Therapeutic processes
Empresa
Psicología
description Research on burnout and turnover intentions offers some inconsistent findings about the effects of commitment. In addition, a factor which is insufficiently studied in the turnover field is the relationship with the recipient of physicians’ work, that is, the patient. This study contributes to the research literature by examining how the moderating effect of commitment depends on difficult doctor-patient relations. A total of 480 physicians, representative of Madrid, completed the survey. According to the interaction effects and the three-way interaction analyses, the results support the argument that differences in commitment lead to differences in the way physicians perceive job, interpersonal, and chronic stress. These results add a new approach to the general assumption that commitment has a unilateral negative effect, and difficult patients have a positive effect on turnover intentions, suggesting an integrated perspective, rather than a diametrical one, that allows us comprehend the complexity of physicians’ turnover intentions
publishDate 2012
dc.date.none.fl_str_mv 2012
2012-01-01
dc.type.none.fl_str_mv research article
http://purl.org/coar/resource_type/c_2df8fbb1
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/10486/666543
url http://hdl.handle.net/10486/666543
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Colegio Oficial de Psicólogos del Principado de Asturias
publisher.none.fl_str_mv Colegio Oficial de Psicólogos del Principado de Asturias
dc.source.none.fl_str_mv reponame:Biblos-e Archivo. Repositorio Institucional de la UAM
instname:Universidad Autónoma de Madrid
instname_str Universidad Autónoma de Madrid
reponame_str Biblos-e Archivo. Repositorio Institucional de la UAM
collection Biblos-e Archivo. Repositorio Institucional de la UAM
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869405798268928000
score 15,300724

Similares en LA Referencia