Case-Based strategies for argumentation dialogues in agent societies

[EN] In multi-agent systems, agents perform complex tasks that require different levels of intelligence and give rise to interactions among them. From these interactions, conflicts of opinion can arise, especially when these systems become open, with heterogeneous agents dynamically entering or leav...

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Autores: Heras, Stella|||0000-0001-6212-9377, Jordán, Jaume|||0000-0003-0400-9136, Botti V.|||0000-0002-6507-2756, Julian, Vicente|||0000-0002-2743-6037
Tipo de recurso: artículo
Fecha de publicación:2013
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/35001
Acceso en línea:https://riunet.upv.es/handle/10251/35001
Access Level:acceso abierto
Palabra clave:Argumentation
Agreement technology
Multi-agent system
Case-based reasoning
LENGUAJES Y SISTEMAS INFORMATICOS
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spelling Case-Based strategies for argumentation dialogues in agent societiesHeras, Stella|||0000-0001-6212-9377Jordán, Jaume|||0000-0003-0400-9136Botti V.|||0000-0002-6507-2756Julian, Vicente|||0000-0002-2743-6037ArgumentationAgreement technologyMulti-agent systemCase-based reasoningLENGUAJES Y SISTEMAS INFORMATICOS[EN] In multi-agent systems, agents perform complex tasks that require different levels of intelligence and give rise to interactions among them. From these interactions, conflicts of opinion can arise, especially when these systems become open, with heterogeneous agents dynamically entering or leaving the system. Therefore, agents willing to participate in this type of system will be required to include extra capabilities to explicitly represent and generate agreements on top of the simpler ability to interact. Furthermore, agents in multiagent systems can form societies, which impose social dependencies on them. These dependencies have a decisive influence in the way agents interact and reach agreements. Argumentation provides a natural means of dealing with conflicts of interest and opinion. Agents can reach agreements by engaging in argumentation dialogues with their opponents in a discussion. In addition, agents can take advantage of previous argumentation experiences to follow dialogue strategies and persuade other agents to accept their opinions. Our insight is that case-based reasoning can be very useful to manage argumentation in open multi-agent systems and devise dialogue strategies based on previous argumentation experiences. To demonstrate the foundations of this suggestion, this paper presents the work that we have done to develop case-based dialogue strategies in agent societies. Thus, we propose a case-based argumentation framework for agent societies and define heuristic dialogue strategies based on it. The framework has been implemented and evaluated in a real customer support application.This work is supported by the Spanish Government Grants [CONSOLIDER-INGENIO 2010 CSD2007-00022, and TIN2012-36586-C03-01] and by the GVA project [PROMETEO 2008/051].ElsevierDepartamento de Sistemas Informáticos y ComputaciónEscuela Técnica Superior de Ingeniería InformáticaInstituto Universitario Valenciano de Investigación en Inteligencia ArtificialMinisterio de Ciencia e InnovaciónGeneralitat ValencianaRepositorio Institucional de la Universitat Politècnica de València Riunet20132013-02-20journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfapplication/pdfhttps://riunet.upv.es/handle/10251/35001reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)InglésengMinisterio de Educación y Ciencia https://doi.org/10.13039/501100008743 CSD2007-00022 Agreement TechnologiesGeneralitat Valenciana https://doi.org/10.13039/501100003359 PROMETEO08%2F2008%2F051 Advances on Agreement Technologies for Computational Entities (atforce)open accesshttp://purl.org/coar/access_right/c_abf2Reserva de todos los derechoshttp://rightsstatements.org/vocab/InC/1.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/350012026-06-13T07:49:27Z
dc.title.none.fl_str_mv Case-Based strategies for argumentation dialogues in agent societies
title Case-Based strategies for argumentation dialogues in agent societies
spellingShingle Case-Based strategies for argumentation dialogues in agent societies
Heras, Stella|||0000-0001-6212-9377
Argumentation
Agreement technology
Multi-agent system
Case-based reasoning
LENGUAJES Y SISTEMAS INFORMATICOS
title_short Case-Based strategies for argumentation dialogues in agent societies
title_full Case-Based strategies for argumentation dialogues in agent societies
title_fullStr Case-Based strategies for argumentation dialogues in agent societies
title_full_unstemmed Case-Based strategies for argumentation dialogues in agent societies
title_sort Case-Based strategies for argumentation dialogues in agent societies
dc.creator.none.fl_str_mv Heras, Stella|||0000-0001-6212-9377
Jordán, Jaume|||0000-0003-0400-9136
Botti V.|||0000-0002-6507-2756
Julian, Vicente|||0000-0002-2743-6037
author Heras, Stella|||0000-0001-6212-9377
author_facet Heras, Stella|||0000-0001-6212-9377
Jordán, Jaume|||0000-0003-0400-9136
Botti V.|||0000-0002-6507-2756
Julian, Vicente|||0000-0002-2743-6037
author_role author
author2 Jordán, Jaume|||0000-0003-0400-9136
Botti V.|||0000-0002-6507-2756
Julian, Vicente|||0000-0002-2743-6037
author2_role author
author
author
dc.contributor.none.fl_str_mv Departamento de Sistemas Informáticos y Computación
Escuela Técnica Superior de Ingeniería Informática
Instituto Universitario Valenciano de Investigación en Inteligencia Artificial
Ministerio de Ciencia e Innovación
Generalitat Valenciana
Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv Argumentation
Agreement technology
Multi-agent system
Case-based reasoning
LENGUAJES Y SISTEMAS INFORMATICOS
topic Argumentation
Agreement technology
Multi-agent system
Case-based reasoning
LENGUAJES Y SISTEMAS INFORMATICOS
description [EN] In multi-agent systems, agents perform complex tasks that require different levels of intelligence and give rise to interactions among them. From these interactions, conflicts of opinion can arise, especially when these systems become open, with heterogeneous agents dynamically entering or leaving the system. Therefore, agents willing to participate in this type of system will be required to include extra capabilities to explicitly represent and generate agreements on top of the simpler ability to interact. Furthermore, agents in multiagent systems can form societies, which impose social dependencies on them. These dependencies have a decisive influence in the way agents interact and reach agreements. Argumentation provides a natural means of dealing with conflicts of interest and opinion. Agents can reach agreements by engaging in argumentation dialogues with their opponents in a discussion. In addition, agents can take advantage of previous argumentation experiences to follow dialogue strategies and persuade other agents to accept their opinions. Our insight is that case-based reasoning can be very useful to manage argumentation in open multi-agent systems and devise dialogue strategies based on previous argumentation experiences. To demonstrate the foundations of this suggestion, this paper presents the work that we have done to develop case-based dialogue strategies in agent societies. Thus, we propose a case-based argumentation framework for agent societies and define heuristic dialogue strategies based on it. The framework has been implemented and evaluated in a real customer support application.
publishDate 2013
dc.date.none.fl_str_mv 2013
2013-02-20
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/35001
url https://riunet.upv.es/handle/10251/35001
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.relation.none.fl_str_mv Ministerio de Educación y Ciencia https://doi.org/10.13039/501100008743 CSD2007-00022 Agreement Technologies
Generalitat Valenciana https://doi.org/10.13039/501100003359 PROMETEO08%2F2008%2F051 Advances on Agreement Technologies for Computational Entities (atforce)
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.300724

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