A framework for warranty management in industrial assets

The objective of this paper is to suggest a management framework for a better organization of warranty assistance, using engineering techniques already developed for similar processes and according to a process-based quality management system. Therefore, a generic framework is presented that integra...

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Authors: González-Prida, Vicente, Crespo Márquez, Adolfo
Format: article
Status:Versión aceptada para publicación
Publication Date:2012
Country:España
Institution:Universidad de Sevilla (US)
Repository:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/183356
Online Access:https://hdl.handle.net/11441/183356
https://doi.org/10.1016/j.compind.2012.09.001
Access Level:Open access
Keyword:After sales
Industrial assets
Reference framework
Warranty management
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spelling A framework for warranty management in industrial assetsGonzález-Prida, VicenteCrespo Márquez, AdolfoAfter salesIndustrial assetsReference frameworkWarranty managementThe objective of this paper is to suggest a management framework for a better organization of warranty assistance, using engineering techniques already developed for similar processes and according to a process-based quality management system. Therefore, a generic framework is presented that integrates management methodologies which will be gathered in four sequential steps, where each different technique will play a crucial role. Following this scheme, a supporting framework for the management of a warranty program is defined. This offers a practical vision of the set of activities that each warranty management process consists of and focuses on the relationship between manufacturer and user. By reengineering managerial processes and/or by the application of a correct warranty management system it is possible to have a greater influence on product design and manufacturing, increasing product quality by sharing and boosting the information flow about product defects, their sources and possible solutions. The result of the study is, in short, a classification of different engineering tools, focused mainly on warranty and product management. In addition to this it also demonstrates how aspects of maintenance and manufacturing can be enhanced before finally discussing briefly the proper use of each tool according to the available data or information. All this is illustrated through a comprehensive representation that will help the reader to understand in a practical way, the different information inputs/outputs among the proposed steps.ElsevierOrganización Industrial y Gestión de Empresas IMinisterio de Ciencia e Innovación (MICIN). EspañaEuropean Commission (EC). Fondo Europeo de Desarrollo Regional (FEDER)2012info:eu-repo/semantics/articleinfo:eu-repo/semantics/acceptedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/183356https://doi.org/10.1016/j.compind.2012.09.001reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésComputers in Industry, 63 (9), 960-971.DPI2011-22806https://www.sciencedirect.com/science/article/pii/S0166361512001388info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1833562026-06-17T12:51:07Z
dc.title.none.fl_str_mv A framework for warranty management in industrial assets
title A framework for warranty management in industrial assets
spellingShingle A framework for warranty management in industrial assets
González-Prida, Vicente
After sales
Industrial assets
Reference framework
Warranty management
title_short A framework for warranty management in industrial assets
title_full A framework for warranty management in industrial assets
title_fullStr A framework for warranty management in industrial assets
title_full_unstemmed A framework for warranty management in industrial assets
title_sort A framework for warranty management in industrial assets
dc.creator.none.fl_str_mv González-Prida, Vicente
Crespo Márquez, Adolfo
author González-Prida, Vicente
author_facet González-Prida, Vicente
Crespo Márquez, Adolfo
author_role author
author2 Crespo Márquez, Adolfo
author2_role author
dc.contributor.none.fl_str_mv Organización Industrial y Gestión de Empresas I
Ministerio de Ciencia e Innovación (MICIN). España
European Commission (EC). Fondo Europeo de Desarrollo Regional (FEDER)
dc.subject.none.fl_str_mv After sales
Industrial assets
Reference framework
Warranty management
topic After sales
Industrial assets
Reference framework
Warranty management
description The objective of this paper is to suggest a management framework for a better organization of warranty assistance, using engineering techniques already developed for similar processes and according to a process-based quality management system. Therefore, a generic framework is presented that integrates management methodologies which will be gathered in four sequential steps, where each different technique will play a crucial role. Following this scheme, a supporting framework for the management of a warranty program is defined. This offers a practical vision of the set of activities that each warranty management process consists of and focuses on the relationship between manufacturer and user. By reengineering managerial processes and/or by the application of a correct warranty management system it is possible to have a greater influence on product design and manufacturing, increasing product quality by sharing and boosting the information flow about product defects, their sources and possible solutions. The result of the study is, in short, a classification of different engineering tools, focused mainly on warranty and product management. In addition to this it also demonstrates how aspects of maintenance and manufacturing can be enhanced before finally discussing briefly the proper use of each tool according to the available data or information. All this is illustrated through a comprehensive representation that will help the reader to understand in a practical way, the different information inputs/outputs among the proposed steps.
publishDate 2012
dc.date.none.fl_str_mv 2012
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/acceptedVersion
format article
status_str acceptedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/183356
https://doi.org/10.1016/j.compind.2012.09.001
url https://hdl.handle.net/11441/183356
https://doi.org/10.1016/j.compind.2012.09.001
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Computers in Industry, 63 (9), 960-971.
DPI2011-22806
https://www.sciencedirect.com/science/article/pii/S0166361512001388
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.811543

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