A structural analysis of the EFQM model: an assessment of the mediating role of process management
The purpose of this paper is to research how the critical total quality man - agement (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contri - bution to the current body of TQM by establishing the m...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2014 |
| País: | España |
| Institución: | Universidad de Sevilla (US) |
| Repositorio: | idUS. Depósito de Investigación de la Universidad de Sevilla |
| OAI Identifier: | oai:idus.us.es:11441/162950 |
| Acceso en línea: | https://hdl.handle.net/11441/162950 https://doi.org/10.3846/16111699.2013.776627 |
| Access Level: | acceso abierto |
| Palabra clave: | Total quality management Critical factors Overall results EFQM Excellence Partial Least Squares (PLS) Continuous improvement |
| Sumario: | The purpose of this paper is to research how the critical total quality man - agement (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contri - bution to the current body of TQM by establishing the model’s internal working structure as a management system and also by showing how the way in which the organization designs and starts up this system has a bearing on its results. The methodology used is structural equation modeling (Partial Least Squares technique). The sample consisted of 116 firms. Our findings show that: (1) the EFQM model is a reliable and valid framework to measure the results achieved by the firm; (2) The synergies between the critical factors make up a management system, especially, the importance of leadership, strategy and processes for the system’s effectiveness and soundness; (3) The obtaining of a measure of the overall results. This allows us to have an overall indicator of the level of excellence attained by the firm; (4) The process management fully mediates the influence of strategy, and alliances and resources management respectively on overall results. |
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