La inteligencia emocional para el éxito de una empresa hotelera = Emotional Intelligence for the Success of a Hotel Company
This research analyses the role of emotional intelligence in the performance of hotel companies, a sector created by and for the people, where being emotionally competent is essential. The aim of this study is to find out the influence of exhibiting emotional skills on job satisfaction, communicatio...
| Autores: | , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2023 |
| País: | España |
| Institución: | Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya) |
| Repositorio: | Recercat. Dipósit de la Recerca de Catalunya |
| OAI Identifier: | oai:recercat.cat:10256/25873 |
| Acceso en línea: | http://hdl.handle.net/10256/25873 |
| Access Level: | acceso abierto |
| Palabra clave: | Intel·ligència emocional Emotional intelligence Hoteleria -- Personal Hotels -- Employees Satisfacció en el treball Job satisfaction |
| Sumario: | This research analyses the role of emotional intelligence in the performance of hotel companies, a sector created by and for the people, where being emotionally competent is essential. The aim of this study is to find out the influence of exhibiting emotional skills on job satisfaction, communication within the company and leadership, and how these factors can foster business success in hotel organizations. To discover the reality of the hospitality context around emotional intelligence, employee satisfaction surveys have been analyzed and 42 interviews with employees of a hotel in Tenerife, Canary Islands, Spain, were carried out and the employee satisfaction surveys have been analyzed. While results confirmed the relevance of emotional intelligence in the hotel context, the research showed that it requires more recognition |
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