Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment

Introduction: This study explores how empowering human resource management (HRM) practices based on structural empowerment (access to opportunities, resources, support, and information) affect both personal initiative and job satisfaction of service employees through individual-level factors (psycho...

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Autores: Orgambídez Ramos, Alejandro, Benítez González, Miriam, León Pérez, José María, Cantero Sánchez, Francisco Javier
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2024
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/160611
Acceso en línea:https://hdl.handle.net/11441/160611
https://doi.org/10.1111/sjop.13040
Access Level:acceso abierto
Palabra clave:empowerment
personal initiative
job satisfaction
HRM practices
service employees
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spelling Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowermentOrgambídez Ramos, AlejandroBenítez González, MiriamLeón Pérez, José MaríaCantero Sánchez, Francisco Javierempowermentpersonal initiativejob satisfactionHRM practicesservice employeesIntroduction: This study explores how empowering human resource management (HRM) practices based on structural empowerment (access to opportunities, resources, support, and information) affect both personal initiative and job satisfaction of service employees through individual-level factors (psychological empowerment). Methods: We conducted a cross-sectional survey study and collected 439 valid responses from service employees in Spain. The hypotheses were tested using structural equation modeling (SEM) with confidence intervals based on 10,000 resamples (i.e., bootstrapping technique). Results: Our results showed that psychological empowerment partially mediated the relationship between structural empowerment and job satisfaction. It also fully mediated the relationship between structural empowerment and personal initiative at work. Conclusion: These findings emphasize the importance of HRM practices that can empower employees as key determinants of job satisfaction and personal initiative at service companies. Furthermore, a structural empowerment approach is a valid theoretical framework for studying and understanding employees' affective evaluations of work and, more specifically, their personal initiative.John Wiley and Sons Inc.Psicología Social2024info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://hdl.handle.net/11441/160611https://doi.org/10.1111/sjop.13040reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésScandinavian Journal of Psychology.https://doi.org/10.1111/sjop.13040info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1606112026-06-17T12:51:07Z
dc.title.none.fl_str_mv Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
title Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
spellingShingle Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
Orgambídez Ramos, Alejandro
empowerment
personal initiative
job satisfaction
HRM practices
service employees
title_short Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
title_full Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
title_fullStr Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
title_full_unstemmed Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
title_sort Structural empowerment, personal initiative, and job satisfaction in service employees: Exploring the mediating role of psychological empowerment
dc.creator.none.fl_str_mv Orgambídez Ramos, Alejandro
Benítez González, Miriam
León Pérez, José María
Cantero Sánchez, Francisco Javier
author Orgambídez Ramos, Alejandro
author_facet Orgambídez Ramos, Alejandro
Benítez González, Miriam
León Pérez, José María
Cantero Sánchez, Francisco Javier
author_role author
author2 Benítez González, Miriam
León Pérez, José María
Cantero Sánchez, Francisco Javier
author2_role author
author
author
dc.contributor.none.fl_str_mv Psicología Social
dc.subject.none.fl_str_mv empowerment
personal initiative
job satisfaction
HRM practices
service employees
topic empowerment
personal initiative
job satisfaction
HRM practices
service employees
description Introduction: This study explores how empowering human resource management (HRM) practices based on structural empowerment (access to opportunities, resources, support, and information) affect both personal initiative and job satisfaction of service employees through individual-level factors (psychological empowerment). Methods: We conducted a cross-sectional survey study and collected 439 valid responses from service employees in Spain. The hypotheses were tested using structural equation modeling (SEM) with confidence intervals based on 10,000 resamples (i.e., bootstrapping technique). Results: Our results showed that psychological empowerment partially mediated the relationship between structural empowerment and job satisfaction. It also fully mediated the relationship between structural empowerment and personal initiative at work. Conclusion: These findings emphasize the importance of HRM practices that can empower employees as key determinants of job satisfaction and personal initiative at service companies. Furthermore, a structural empowerment approach is a valid theoretical framework for studying and understanding employees' affective evaluations of work and, more specifically, their personal initiative.
publishDate 2024
dc.date.none.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/160611
https://doi.org/10.1111/sjop.13040
url https://hdl.handle.net/11441/160611
https://doi.org/10.1111/sjop.13040
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Scandinavian Journal of Psychology.
https://doi.org/10.1111/sjop.13040
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv John Wiley and Sons Inc.
publisher.none.fl_str_mv John Wiley and Sons Inc.
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,81155

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