Management control in inter-organizational relationships: the case of Franchises

There is great interest in the role of management control on theoretical and practical developments within the field of Inter-organizational Relations. This research aims to contribute at verifying how relationships between firms affect the management control tools used, as illustrated in a specific...

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Detalles Bibliográficos
Autores: Cordobes-Madueño, Magdalena, Soldevila García, Pilar
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2015
País:España
Institución:Universitat Pompeu Fabra
Repositorio:Repositorio Digital de la UPF
OAI Identifier:oai:repositori.upf.edu:10230/58698
Acceso en línea:http://hdl.handle.net/10230/58698
http://dx.doi.org/10.15446/innovar.v25n58.52357
Access Level:acceso abierto
Palabra clave:Management control
Franchising
Business success
Inter-organizational relationships
Transaction costs
Trust
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spelling Management control in inter-organizational relationships: the case of FranchisesCordobes-Madueño, MagdalenaSoldevila García, PilarManagement controlFranchisingBusiness successInter-organizational relationshipsTransaction costsTrustThere is great interest in the role of management control on theoretical and practical developments within the field of Inter-organizational Relations. This research aims to contribute at verifying how relationships between firms affect the management control tools used, as illustrated in a specific case: the relationship between the franchisor and its franchisees, which has not received much attention to date. As indicated by previous research, case studies can be helpful to determine the factors affecting the type of management control tools that should be established to manage inter-firm relationships. Results have found that the franchisor uses quantitative control mechanisms in order to avoid common types of opportunistic franchise behavior related to royalty payments and other financial requirements, as well as qualitative tools to assure the fulfilment of agreement-related conditions regarding knowhow, to resolve unexpected non-economic problems and to encourage personal relationship and trust. This study also provides an outline on franchisor-franchisee relationships in the model proposed by Van der Meer-Kooistra and Vosselman (2000). To test this model, the franchisor's perspective (outsourcer) has been taken into account as performed when building the model. Findings indicate that this relationship shows many similarities to the pattern based on bureaucracy and a few similarities to patterns based on trust.Universidad Nacional de Colombia202420242015info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttp://hdl.handle.net/10230/58698http://dx.doi.org/10.15446/innovar.v25n58.52357reponame:Repositorio Digital de la UPFinstname:Universitat Pompeu FabraInglésInnovar. 2015 Oct-Dec;25(58):23-36All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License.http://creativecommons.org/licenses/by-nc-sa/4.0/deed.eninfo:eu-repo/semantics/openAccessoai:repositori.upf.edu:10230/586982026-06-12T07:21:37Z
dc.title.none.fl_str_mv Management control in inter-organizational relationships: the case of Franchises
title Management control in inter-organizational relationships: the case of Franchises
spellingShingle Management control in inter-organizational relationships: the case of Franchises
Cordobes-Madueño, Magdalena
Management control
Franchising
Business success
Inter-organizational relationships
Transaction costs
Trust
title_short Management control in inter-organizational relationships: the case of Franchises
title_full Management control in inter-organizational relationships: the case of Franchises
title_fullStr Management control in inter-organizational relationships: the case of Franchises
title_full_unstemmed Management control in inter-organizational relationships: the case of Franchises
title_sort Management control in inter-organizational relationships: the case of Franchises
dc.creator.none.fl_str_mv Cordobes-Madueño, Magdalena
Soldevila García, Pilar
author Cordobes-Madueño, Magdalena
author_facet Cordobes-Madueño, Magdalena
Soldevila García, Pilar
author_role author
author2 Soldevila García, Pilar
author2_role author
dc.subject.none.fl_str_mv Management control
Franchising
Business success
Inter-organizational relationships
Transaction costs
Trust
topic Management control
Franchising
Business success
Inter-organizational relationships
Transaction costs
Trust
description There is great interest in the role of management control on theoretical and practical developments within the field of Inter-organizational Relations. This research aims to contribute at verifying how relationships between firms affect the management control tools used, as illustrated in a specific case: the relationship between the franchisor and its franchisees, which has not received much attention to date. As indicated by previous research, case studies can be helpful to determine the factors affecting the type of management control tools that should be established to manage inter-firm relationships. Results have found that the franchisor uses quantitative control mechanisms in order to avoid common types of opportunistic franchise behavior related to royalty payments and other financial requirements, as well as qualitative tools to assure the fulfilment of agreement-related conditions regarding knowhow, to resolve unexpected non-economic problems and to encourage personal relationship and trust. This study also provides an outline on franchisor-franchisee relationships in the model proposed by Van der Meer-Kooistra and Vosselman (2000). To test this model, the franchisor's perspective (outsourcer) has been taken into account as performed when building the model. Findings indicate that this relationship shows many similarities to the pattern based on bureaucracy and a few similarities to patterns based on trust.
publishDate 2015
dc.date.none.fl_str_mv 2015
2024
2024
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10230/58698
http://dx.doi.org/10.15446/innovar.v25n58.52357
url http://hdl.handle.net/10230/58698
http://dx.doi.org/10.15446/innovar.v25n58.52357
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Innovar. 2015 Oct-Dec;25(58):23-36
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by-nc-sa/4.0/deed.en
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-sa/4.0/deed.en
eu_rights_str_mv openAccess
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application/pdf
dc.publisher.none.fl_str_mv Universidad Nacional de Colombia
publisher.none.fl_str_mv Universidad Nacional de Colombia
dc.source.none.fl_str_mv reponame:Repositorio Digital de la UPF
instname:Universitat Pompeu Fabra
instname_str Universitat Pompeu Fabra
reponame_str Repositorio Digital de la UPF
collection Repositorio Digital de la UPF
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