Evaluation of user satisfaction and usability of a mobile app for smoking cessation
Background Mobile apps have a great potential to support patients in healthcare, and to encourage healthy behavioral changes such as smoking cessation. Nevertheless, the user rejection levels are still high. A set of factors that has impact on the app effectiveness is related to the quality of those...
| Autores: | , , , , , , , , , |
|---|---|
| Formato: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2019 |
| País: | España |
| Recursos: | Universidad de Sevilla (US) |
| Repositorio: | idUS. Depósito de Investigación de la Universidad de Sevilla |
| OAI Identifier: | oai:idus.us.es:11441/104440 |
| Acesso em linha: | https://hdl.handle.net/11441/104440 https://doi.org/10.1016/j.cmpb.2019.105042 |
| Access Level: | acceso abierto |
| Palavra-chave: | User experience Smoking cessation Game heuristics Mhealth application Serious games Motivational messages |
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Evaluation of user satisfaction and usability of a mobile app for smoking cessationLuna Perejón, FranciscoMalwade, ShwetambaraStyliadis, CharisCivit Masot, JavierCascado Caballero, DanielKonstantinidis, EvdokimosSyed Abdul, ShabbirBamidis, Panagiotis D.Civit Balcells, AntónLi, YuchuanUser experienceSmoking cessationGame heuristicsMhealth applicationSerious gamesMotivational messagesBackground Mobile apps have a great potential to support patients in healthcare, and to encourage healthy behavioral changes such as smoking cessation. Nevertheless, the user rejection levels are still high. A set of factors that has impact on the app effectiveness is related to the quality of those features that lead to positive user experiences when using the app. This work aims to evaluate the user experience, and more specifically the usability and the user satisfaction with a mobile application for smoking cessation. This will also provide a basis for future improvements. Methods We provided a smoking cessation mobile Android app to two different user cohorts, the smokers as valid users and the experts, for three weeks. The app featured usual functionalities to help quit smoking, including an achieved benefits section, mini-games to distract during cravings, and supportive motivational messages. We collected information about user experience, through game playability and message satisfaction questionnaires, and the experts’ opinions. We also considered usage of app sections, the duration of the mini-game sessions, and the user ratings for motivational messages. Results We included 45 valid users and 25 experts in this study. The questionnaire indicated 80% satisfaction rate for the motivational messages. According to game questionnaires, over 69% of the participants agreed that the games have good usability features, however, for questions related to mobility and gameplay heuristics, agreements were below 67%. The most accessed app sections were achieved benefits and the one with motivational messages. The experts described issues that could help to improve the application. Conclusions The combination of questionnaires with expert reports allowed to identify several problems and possible corrections. Our study showed that motivational messages have a good satisfaction rate, although it is necessary to consider technical features of some mobile devices that may hinder message reception. Games have good usability and it's expected that the addition of difficulty levels and a better accessibility to the game menu could make them more attractive and increase its usage. Future development of mHealth apps based on gamification and motivational messages need to consider these factors for better user satisfaction and usability.European Union's Horizon 2020 No 681120ElsevierArquitectura y Tecnología de ComputadoresEuropean Union (UE)2019info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/104440https://doi.org/10.1016/j.cmpb.2019.105042reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésComputer Methods and Programs in Biomedicine, 182 (December 2019, 105042)Horizon 2020 No. 681120https://www.sciencedirect.com/science/article/pii/S016926071831842Xinfo:eu-repo/semantics/openAccessoai:idus.us.es:11441/1044402026-06-17T12:51:07Z |
| dc.title.none.fl_str_mv |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| title |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| spellingShingle |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation Luna Perejón, Francisco User experience Smoking cessation Game heuristics Mhealth application Serious games Motivational messages |
| title_short |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| title_full |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| title_fullStr |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| title_full_unstemmed |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| title_sort |
Evaluation of user satisfaction and usability of a mobile app for smoking cessation |
| dc.creator.none.fl_str_mv |
Luna Perejón, Francisco Malwade, Shwetambara Styliadis, Charis Civit Masot, Javier Cascado Caballero, Daniel Konstantinidis, Evdokimos Syed Abdul, Shabbir Bamidis, Panagiotis D. Civit Balcells, Antón Li, Yuchuan |
| author |
Luna Perejón, Francisco |
| author_facet |
Luna Perejón, Francisco Malwade, Shwetambara Styliadis, Charis Civit Masot, Javier Cascado Caballero, Daniel Konstantinidis, Evdokimos Syed Abdul, Shabbir Bamidis, Panagiotis D. Civit Balcells, Antón Li, Yuchuan |
| author_role |
author |
| author2 |
Malwade, Shwetambara Styliadis, Charis Civit Masot, Javier Cascado Caballero, Daniel Konstantinidis, Evdokimos Syed Abdul, Shabbir Bamidis, Panagiotis D. Civit Balcells, Antón Li, Yuchuan |
| author2_role |
author author author author author author author author author |
| dc.contributor.none.fl_str_mv |
Arquitectura y Tecnología de Computadores European Union (UE) |
| dc.subject.none.fl_str_mv |
User experience Smoking cessation Game heuristics Mhealth application Serious games Motivational messages |
| topic |
User experience Smoking cessation Game heuristics Mhealth application Serious games Motivational messages |
| description |
Background Mobile apps have a great potential to support patients in healthcare, and to encourage healthy behavioral changes such as smoking cessation. Nevertheless, the user rejection levels are still high. A set of factors that has impact on the app effectiveness is related to the quality of those features that lead to positive user experiences when using the app. This work aims to evaluate the user experience, and more specifically the usability and the user satisfaction with a mobile application for smoking cessation. This will also provide a basis for future improvements. Methods We provided a smoking cessation mobile Android app to two different user cohorts, the smokers as valid users and the experts, for three weeks. The app featured usual functionalities to help quit smoking, including an achieved benefits section, mini-games to distract during cravings, and supportive motivational messages. We collected information about user experience, through game playability and message satisfaction questionnaires, and the experts’ opinions. We also considered usage of app sections, the duration of the mini-game sessions, and the user ratings for motivational messages. Results We included 45 valid users and 25 experts in this study. The questionnaire indicated 80% satisfaction rate for the motivational messages. According to game questionnaires, over 69% of the participants agreed that the games have good usability features, however, for questions related to mobility and gameplay heuristics, agreements were below 67%. The most accessed app sections were achieved benefits and the one with motivational messages. The experts described issues that could help to improve the application. Conclusions The combination of questionnaires with expert reports allowed to identify several problems and possible corrections. Our study showed that motivational messages have a good satisfaction rate, although it is necessary to consider technical features of some mobile devices that may hinder message reception. Games have good usability and it's expected that the addition of difficulty levels and a better accessibility to the game menu could make them more attractive and increase its usage. Future development of mHealth apps based on gamification and motivational messages need to consider these factors for better user satisfaction and usability. |
| publishDate |
2019 |
| dc.date.none.fl_str_mv |
2019 |
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info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
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https://hdl.handle.net/11441/104440 https://doi.org/10.1016/j.cmpb.2019.105042 |
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https://hdl.handle.net/11441/104440 https://doi.org/10.1016/j.cmpb.2019.105042 |
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Inglés |
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Inglés |
| dc.relation.none.fl_str_mv |
Computer Methods and Programs in Biomedicine, 182 (December 2019, 105042) Horizon 2020 No. 681120 https://www.sciencedirect.com/science/article/pii/S016926071831842X |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf application/pdf |
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Elsevier |
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Elsevier |
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reponame:idUS. Depósito de Investigación de la Universidad de Sevilla instname:Universidad de Sevilla (US) |
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Universidad de Sevilla (US) |
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idUS. Depósito de Investigación de la Universidad de Sevilla |
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