Perceived usability of collaborative modeling tools
Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived usability of two similarly online collaborative modeling tools...
| Autores: | , , , , |
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| Formato: | artículo |
| Fecha de publicación: | 2023 |
| País: | España |
| Recursos: | Universidad Autónoma de Madrid |
| Repositorio: | Biblos-e Archivo. Repositorio Institucional de la UAM |
| Idioma: | inglés |
| OAI Identifier: | oai:repositorio.uam.es:10486/712486 |
| Acesso em linha: | http://hdl.handle.net/10486/712486 https://dx.doi.org/10.1016/j.jss.2023.111807 |
| Access Level: | acceso abierto |
| Palavra-chave: | Chatbot Collaborative modeling tools Creately SOCIO Thematic analysis Usability Informática |
| Resumo: | Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived usability of two similarly online collaborative modeling tools, the SOCIO chatbot and the Creately web-based tool. Method: We conducted a crossover experiment with 66 participants. The evaluation instrument was based on the System Usability Scale (SUS). We performed a quantitative and qualitative exploration, employing inferential statistics and thematic analysis. Results: The results indicate that chatbots enabling natural language communication enhance communication and collaboration efficiency and improve the user experience. Conclusion: Chatbots need to improve guidance and help for novices, but they appear beneficial for enhancing user experience |
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