Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review

[EN] Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this pape...

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Detalhes bibliográficos
Autores: Loranca-Valle, Cristina, Cuesta Valiño, Pedro, Nuñez Barriopedro, Estela, Gutiérrez Rodríguez, Pablo
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2021
País:España
Recursos:Universidad de León
Repositorio:BULERIA. Repositorio Institucional de la Universidad de León
OAI Identifier:oai:buleria.unileon.es:10612/21625
Acesso em linha:https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.783781/full
https://hdl.handle.net/10612/21625
Access Level:acceso abierto
Palavra-chave:Deporte
Economía
Empresas
Loyalty
Sport management
Satisfaction
Service quality
Commitment
Trust
Sistematic review
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spelling Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis ReviewLoranca-Valle, CristinaCuesta Valiño, PedroNuñez Barriopedro, EstelaGutiérrez Rodríguez, PabloDeporteEconomíaEmpresasLoyaltySport managementSatisfactionService qualityCommitmentTrustSistematic review[EN] Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this paper. The scientific literature search was limited to the last 15 years to achieve a better fit with today’s context. The Web of Science database was the main search method used, along with other, secondary resources, for a total of 328 scientific articles obtained as a base for this review. The results of this study bring together the most representative data in a systematic review of the loyalty variable in the field of sports management: the antecedents of loyalty, the terms with the greatest presence in the theory, the most representative authors and sources of this topic, and so on. One of the most significant results obtained from the review of these 300 bibliographical references is that the factors to be borne in mind for marketing strategies in sports organizations are satisfaction, commitment, trust, and service quality. The literature reflects that these variables, present in studies on loyalty in general, can also be found in the literature on sports management – in particular, satisfaction and service quality. However, few papers include all these antecedents at once, making this an interesting field for future research.SIFrontiersComercializacion e Investigacion de MercadosFacultad de Ciencias Economicas y Empresariales2021info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttps://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.783781/fullhttps://hdl.handle.net/10612/21625reponame:BULERIA. Repositorio Institucional de la Universidad de Leóninstname:Universidad de LeónIngléshttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessoai:buleria.unileon.es:10612/216252026-06-24T12:43:27Z
dc.title.none.fl_str_mv Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
spellingShingle Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
Loranca-Valle, Cristina
Deporte
Economía
Empresas
Loyalty
Sport management
Satisfaction
Service quality
Commitment
Trust
Sistematic review
title_short Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_full Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_fullStr Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_full_unstemmed Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_sort Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
dc.creator.none.fl_str_mv Loranca-Valle, Cristina
Cuesta Valiño, Pedro
Nuñez Barriopedro, Estela
Gutiérrez Rodríguez, Pablo
author Loranca-Valle, Cristina
author_facet Loranca-Valle, Cristina
Cuesta Valiño, Pedro
Nuñez Barriopedro, Estela
Gutiérrez Rodríguez, Pablo
author_role author
author2 Cuesta Valiño, Pedro
Nuñez Barriopedro, Estela
Gutiérrez Rodríguez, Pablo
author2_role author
author
author
dc.contributor.none.fl_str_mv Comercializacion e Investigacion de Mercados
Facultad de Ciencias Economicas y Empresariales
dc.subject.none.fl_str_mv Deporte
Economía
Empresas
Loyalty
Sport management
Satisfaction
Service quality
Commitment
Trust
Sistematic review
topic Deporte
Economía
Empresas
Loyalty
Sport management
Satisfaction
Service quality
Commitment
Trust
Sistematic review
description [EN] Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this paper. The scientific literature search was limited to the last 15 years to achieve a better fit with today’s context. The Web of Science database was the main search method used, along with other, secondary resources, for a total of 328 scientific articles obtained as a base for this review. The results of this study bring together the most representative data in a systematic review of the loyalty variable in the field of sports management: the antecedents of loyalty, the terms with the greatest presence in the theory, the most representative authors and sources of this topic, and so on. One of the most significant results obtained from the review of these 300 bibliographical references is that the factors to be borne in mind for marketing strategies in sports organizations are satisfaction, commitment, trust, and service quality. The literature reflects that these variables, present in studies on loyalty in general, can also be found in the literature on sports management – in particular, satisfaction and service quality. However, few papers include all these antecedents at once, making this an interesting field for future research.
publishDate 2021
dc.date.none.fl_str_mv 2021
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.783781/full
https://hdl.handle.net/10612/21625
url https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.783781/full
https://hdl.handle.net/10612/21625
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Frontiers
publisher.none.fl_str_mv Frontiers
dc.source.none.fl_str_mv reponame:BULERIA. Repositorio Institucional de la Universidad de León
instname:Universidad de León
instname_str Universidad de León
reponame_str BULERIA. Repositorio Institucional de la Universidad de León
collection BULERIA. Repositorio Institucional de la Universidad de León
repository.name.fl_str_mv
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