Improving check-in processing at Brisbane airport

It is concerned that current designs in airport terminals need to be adaptable in terms of time and cost increasing their capacity to be able to meet demand. The terminal functionality is limited for some issues in the system’s performance as queues or delays, affecting the quality perceived by the...

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Bibliographic Details
Author: Paloma Garcia, Inés
Format: master thesis
Publication Date:2017
Country:España
Institution:Universitat Politècnica de Catalunya (UPC)
Repository:UPCommons. Portal del coneixement obert de la UPC
Language:English
OAI Identifier:oai:upcommons.upc.edu:2117/108996
Online Access:https://hdl.handle.net/2117/108996
Access Level:Open access
Keyword:Airports -- Management
Industrial productivity
Aeroports -- Direcció i administració
Productivitat industrial
Àrees temàtiques de la UPC::Economia i organització d'empreses
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oai_identifier_str oai:upcommons.upc.edu:2117/108996
network_acronym_str ES
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repository_id_str
spelling Improving check-in processing at Brisbane airportPaloma Garcia, InésAirports -- ManagementIndustrial productivityAeroports -- Direcció i administracióProductivitat industrialÀrees temàtiques de la UPC::Economia i organització d'empresesIt is concerned that current designs in airport terminals need to be adaptable in terms of time and cost increasing their capacity to be able to meet demand. The terminal functionality is limited for some issues in the system’s performance as queues or delays, affecting the quality perceived by the passengers about the provided service. According to current research, the check-in area is considered the bottleneck in the facilities of the terminal. Consequently, the system needs to be reconfigured to improve its operation. Passengers can chose the traditional manual check-in at the counter or self-service automatic kiosk and bag drop. In this project, real-time information system will be provided using passenger throughput information to create flow path simulation for the domestic terminal in the Brisbane Airport. By building the simulation model, the system’s structure will be explored and the behaviour tested under a variety of conditions to play and compare scenarios to optimize the procedure. Ultimately, renovations will be made to the facility with the aim to minimize average dwell time and improve overall customer satisfaction. The ability to react quickly to the increasing passenger fluctuations with rapid and inexpensive changes in the check-in configuration would be the major contribution of the thesis. The strategy presented as a solution for a real world problem supports the adaptation of check-in facilities to the different dynamic environments in other airports.Universitat Politècnica de CatalunyaFerrer Martí, Laia20172017-09-1320172017-10-23master thesishttp://purl.org/coar/resource_type/c_bdccNAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/masterThesisapplication/pdfhttps://hdl.handle.net/2117/108996reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2http://creativecommons.org/licenses/by-nc-nd/3.0/es/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/1089962026-05-27T15:37:01Z
dc.title.none.fl_str_mv Improving check-in processing at Brisbane airport
title Improving check-in processing at Brisbane airport
spellingShingle Improving check-in processing at Brisbane airport
Paloma Garcia, Inés
Airports -- Management
Industrial productivity
Aeroports -- Direcció i administració
Productivitat industrial
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Improving check-in processing at Brisbane airport
title_full Improving check-in processing at Brisbane airport
title_fullStr Improving check-in processing at Brisbane airport
title_full_unstemmed Improving check-in processing at Brisbane airport
title_sort Improving check-in processing at Brisbane airport
dc.creator.none.fl_str_mv Paloma Garcia, Inés
author Paloma Garcia, Inés
author_facet Paloma Garcia, Inés
author_role author
dc.contributor.none.fl_str_mv Ferrer Martí, Laia
dc.subject.none.fl_str_mv Airports -- Management
Industrial productivity
Aeroports -- Direcció i administració
Productivitat industrial
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Airports -- Management
Industrial productivity
Aeroports -- Direcció i administració
Productivitat industrial
Àrees temàtiques de la UPC::Economia i organització d'empreses
description It is concerned that current designs in airport terminals need to be adaptable in terms of time and cost increasing their capacity to be able to meet demand. The terminal functionality is limited for some issues in the system’s performance as queues or delays, affecting the quality perceived by the passengers about the provided service. According to current research, the check-in area is considered the bottleneck in the facilities of the terminal. Consequently, the system needs to be reconfigured to improve its operation. Passengers can chose the traditional manual check-in at the counter or self-service automatic kiosk and bag drop. In this project, real-time information system will be provided using passenger throughput information to create flow path simulation for the domestic terminal in the Brisbane Airport. By building the simulation model, the system’s structure will be explored and the behaviour tested under a variety of conditions to play and compare scenarios to optimize the procedure. Ultimately, renovations will be made to the facility with the aim to minimize average dwell time and improve overall customer satisfaction. The ability to react quickly to the increasing passenger fluctuations with rapid and inexpensive changes in the check-in configuration would be the major contribution of the thesis. The strategy presented as a solution for a real world problem supports the adaptation of check-in facilities to the different dynamic environments in other airports.
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-09-13
2017
2017-10-23
dc.type.none.fl_str_mv master thesis
http://purl.org/coar/resource_type/c_bdcc
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/108996
url https://hdl.handle.net/2117/108996
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2

http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2

http://creativecommons.org/licenses/by-nc-nd/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universitat Politècnica de Catalunya
publisher.none.fl_str_mv Universitat Politècnica de Catalunya
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.301629

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