Promoting Structured Participation for Competitiveness in Services Companies

Purpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the dri...

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Authors: García-Arca, Jesús, Prado-Prado, J. Carlos, Fernández-González, Arturo José
Format: article
Publication Date:2018
Country:España
Institution:Universitat Politècnica de Catalunya (UPC)
Repository:UPCommons. Portal del coneixement obert de la UPC
Language:English
OAI Identifier:oai:upcommons.upc.edu:2117/117610
Online Access:https://hdl.handle.net/2117/117610
https://dx.doi.org/10.3926/jiem.2514
Access Level:Open access
Keyword:Continuous improvement process
Management--Employee participation
Industrial efficiency
Service industries
Participation
Continuous improvement
Services companies
Treballadors -- Participació en l'administració d'empreses
Eficiència industrial
Sector terciari
Àrees temàtiques de la UPC::Economia i organització d'empreses
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spelling Promoting Structured Participation for Competitiveness in Services CompaniesGarcía-Arca, JesúsPrado-Prado, J. CarlosFernández-González, Arturo JoséContinuous improvement processManagement--Employee participationIndustrial efficiencyService industriesParticipationContinuous improvementServices companiesTreballadors -- Participació en l'administració d'empresesEficiència industrialSector terciariÀrees temàtiques de la UPC::Economia i organització d'empresesPurpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the drivers was based on a “content analysis” of recent literature (2007-2017). To test the level of deployment of these drivers, the “case study” technique was chosen. The authors have selected two public transport companies and one bank, which have more than twenty years’ experience in the development of participation programs. Findings: From the case studies analysis, we conclude that participation can successfully improve a company’s competitiveness, provided that the drivers are developed with this specific aim. Thus, the analysis of these drivers allows to identify some gaps in aspects such as, the extension of participation throughout the company, the methodology adopted in the deployment of participation programs, the organizational structure for monitoring the program tasks, the reward/recognition systems and, especially, the implementation of KPIs for connecting participation and competitiveness. Research limitations/implications: This paper is based on a review of current literature, the analysis of three case studies, and our own personal experience. Our observations and comments may be qualified by future investigation with an increased sample of companies. Practical implications: This paper could be of interest to companies due to outlines the drivers that are critical to implementing participation programs focused on competitiveness. This could help companies that are thinking of implementing such programs, or those that are unhappy with their current programs, to re-design their plans in line with their business strategy. Originality/value: The main contribution of this paper lies in its theoretical and applied approach, analyzing in a comparative and longitudinal way the deployment of the drivers in services companies. This analysis allows the identification of strengths and weaknesses in the implementation of these participation programs focused on competitiveness. This combined and comparative approach is considered especially novel in the academic and professional world. Likewise, the analysis of companies with a longstanding history in their participation programs is also relevant, particularly, in the services sector.Peer ReviewedOmniaScience20182018-04-0120182018-05-29journal articlehttp://purl.org/coar/resource_type/c_6501NAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/117610https://dx.doi.org/10.3926/jiem.2514reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial 3.0 Spainhttp://creativecommons.org/licenses/by-nc/3.0/es/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/1176102026-05-27T15:37:01Z
dc.title.none.fl_str_mv Promoting Structured Participation for Competitiveness in Services Companies
title Promoting Structured Participation for Competitiveness in Services Companies
spellingShingle Promoting Structured Participation for Competitiveness in Services Companies
García-Arca, Jesús
Continuous improvement process
Management--Employee participation
Industrial efficiency
Service industries
Participation
Continuous improvement
Services companies
Treballadors -- Participació en l'administració d'empreses
Eficiència industrial
Sector terciari
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Promoting Structured Participation for Competitiveness in Services Companies
title_full Promoting Structured Participation for Competitiveness in Services Companies
title_fullStr Promoting Structured Participation for Competitiveness in Services Companies
title_full_unstemmed Promoting Structured Participation for Competitiveness in Services Companies
title_sort Promoting Structured Participation for Competitiveness in Services Companies
dc.creator.none.fl_str_mv García-Arca, Jesús
Prado-Prado, J. Carlos
Fernández-González, Arturo José
author García-Arca, Jesús
author_facet García-Arca, Jesús
Prado-Prado, J. Carlos
Fernández-González, Arturo José
author_role author
author2 Prado-Prado, J. Carlos
Fernández-González, Arturo José
author2_role author
author
dc.subject.none.fl_str_mv Continuous improvement process
Management--Employee participation
Industrial efficiency
Service industries
Participation
Continuous improvement
Services companies
Treballadors -- Participació en l'administració d'empreses
Eficiència industrial
Sector terciari
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Continuous improvement process
Management--Employee participation
Industrial efficiency
Service industries
Participation
Continuous improvement
Services companies
Treballadors -- Participació en l'administració d'empreses
Eficiència industrial
Sector terciari
Àrees temàtiques de la UPC::Economia i organització d'empreses
description Purpose: To identify the main drivers that facilitate the successful deployment of a participation program aimed at improving competitiveness, as a prior step to analyze and discuss the implementation of these drivers in three services companies. Design/methodology/approach: The selection of the drivers was based on a “content analysis” of recent literature (2007-2017). To test the level of deployment of these drivers, the “case study” technique was chosen. The authors have selected two public transport companies and one bank, which have more than twenty years’ experience in the development of participation programs. Findings: From the case studies analysis, we conclude that participation can successfully improve a company’s competitiveness, provided that the drivers are developed with this specific aim. Thus, the analysis of these drivers allows to identify some gaps in aspects such as, the extension of participation throughout the company, the methodology adopted in the deployment of participation programs, the organizational structure for monitoring the program tasks, the reward/recognition systems and, especially, the implementation of KPIs for connecting participation and competitiveness. Research limitations/implications: This paper is based on a review of current literature, the analysis of three case studies, and our own personal experience. Our observations and comments may be qualified by future investigation with an increased sample of companies. Practical implications: This paper could be of interest to companies due to outlines the drivers that are critical to implementing participation programs focused on competitiveness. This could help companies that are thinking of implementing such programs, or those that are unhappy with their current programs, to re-design their plans in line with their business strategy. Originality/value: The main contribution of this paper lies in its theoretical and applied approach, analyzing in a comparative and longitudinal way the deployment of the drivers in services companies. This analysis allows the identification of strengths and weaknesses in the implementation of these participation programs focused on competitiveness. This combined and comparative approach is considered especially novel in the academic and professional world. Likewise, the analysis of companies with a longstanding history in their participation programs is also relevant, particularly, in the services sector.
publishDate 2018
dc.date.none.fl_str_mv 2018
2018-04-01
2018
2018-05-29
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/117610
https://dx.doi.org/10.3926/jiem.2514
url https://hdl.handle.net/2117/117610
https://dx.doi.org/10.3926/jiem.2514
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial 3.0 Spain
http://creativecommons.org/licenses/by-nc/3.0/es/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv OmniaScience
publisher.none.fl_str_mv OmniaScience
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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