Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience

The aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response rate was equal to 61.03 percent. Our results suggest that the main motivation...

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Detalles Bibliográficos
Autores: Santos, Gilberto, Costa, B., Leal Millán, Antonio Genaro
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2014
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/79208
Acceso en línea:https://hdl.handle.net/11441/79208
https://doi.org/10.4314/ijest.v6i5.1
Access Level:acceso abierto
Palabra clave:Quality Management Systems (QMS)
ISO 9001
Benefits of certification
Portugal
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spelling Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experienceSantos, GilbertoCosta, B.Leal Millán, Antonio GenaroQuality Management Systems (QMS)ISO 9001Benefits of certificationPortugalThe aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response rate was equal to 61.03 percent. Our results suggest that the main motivation for certification were “improvement of quality”, “improvement of company image”, “marketing advantage”, “give empowerment to workers / capturing workers knowledge” and “cost reduction”. The main benefits that Portuguese companies have gained from the referred certification have been, among others, the improvement of “procedures”, beneficial effect on the “company’s image”, the improvement of quality products/services, increase of the “customer satisfaction”, improvement of “on-time delivery”; improvement the “morale” of workers’ increase in productivity and decrease of “production costs”, among others. The surveyed firms belong only to the Minho region of the north of Portugal. This paper aims to provide a contribution to the research related to the motivation and benefits associated to the quality management systems. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.Administración de Empresas y Marketing2014info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/79208https://doi.org/10.4314/ijest.v6i5.1reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)Ingléshttps://www.ajol.info/index.php/ijest/article/view/147098/136606info:eu-repo/semantics/openAccessoai:idus.us.es:11441/792082026-06-17T12:51:07Z
dc.title.none.fl_str_mv Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
title Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
spellingShingle Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
Santos, Gilberto
Quality Management Systems (QMS)
ISO 9001
Benefits of certification
Portugal
title_short Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
title_full Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
title_fullStr Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
title_full_unstemmed Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
title_sort Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
dc.creator.none.fl_str_mv Santos, Gilberto
Costa, B.
Leal Millán, Antonio Genaro
author Santos, Gilberto
author_facet Santos, Gilberto
Costa, B.
Leal Millán, Antonio Genaro
author_role author
author2 Costa, B.
Leal Millán, Antonio Genaro
author2_role author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
dc.subject.none.fl_str_mv Quality Management Systems (QMS)
ISO 9001
Benefits of certification
Portugal
topic Quality Management Systems (QMS)
ISO 9001
Benefits of certification
Portugal
description The aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response rate was equal to 61.03 percent. Our results suggest that the main motivation for certification were “improvement of quality”, “improvement of company image”, “marketing advantage”, “give empowerment to workers / capturing workers knowledge” and “cost reduction”. The main benefits that Portuguese companies have gained from the referred certification have been, among others, the improvement of “procedures”, beneficial effect on the “company’s image”, the improvement of quality products/services, increase of the “customer satisfaction”, improvement of “on-time delivery”; improvement the “morale” of workers’ increase in productivity and decrease of “production costs”, among others. The surveyed firms belong only to the Minho region of the north of Portugal. This paper aims to provide a contribution to the research related to the motivation and benefits associated to the quality management systems. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.
publishDate 2014
dc.date.none.fl_str_mv 2014
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format article
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dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/79208
https://doi.org/10.4314/ijest.v6i5.1
url https://hdl.handle.net/11441/79208
https://doi.org/10.4314/ijest.v6i5.1
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv https://www.ajol.info/index.php/ijest/article/view/147098/136606
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
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