Practical application of metric benchmarking in water supply systems

[EN] Metric benchmarking has been widely quoted as a powerful management tool. However, as useful as metric benchmarking can prove, its actual application may present several inconveniences. These include internal resistance to the project, difficulties in finding a suitable partner, finding an appr...

Full description

Bibliographic Details
Authors: Cabrera Rochera, Enrique, Arregui de la Cruz, Francisco|||0000-0002-1359-2071, Cobacho Jordán, Ricardo|||0000-0002-0316-9050, TRULL DOMÍNGUEZ, OSCAR|||0000-0003-2896-8606
Format: article
Publication Date:2002
Country:España
Institution:Universitat Politècnica de València (UPV)
Repository:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Language:English
OAI Identifier:oai:dnet:riunet______::a1c2ac70d0730cc1a5a9a505cc8aa939
Online Access:https://riunet.upv.es/handle/10251/234828
Access Level:Open access
Keyword:Benchmarking
Indicators
Metric
Utilities
Description
Summary:[EN] Metric benchmarking has been widely quoted as a powerful management tool. However, as useful as metric benchmarking can prove, its actual application may present several inconveniences. These include internal resistance to the project, difficulties in finding a suitable partner, finding an appropriate set of indicators, actual data management and results analysis. This paper will present general guidelines to carry out a metric benchmarking project within the water industry, as well as some tools that may be used to overcome some of these difficulties.