Emotional salary in hotel and gastronomic establishments: case study applied in Bucaramanga, Santander: Salario emocional en establecimientos hoteleros y gastronómicos: caso de estudio aplicado en Bucaramanga, Santander
Hotels and restaurants in Bucaramanga, a city located in the department of Santander in Colombia, are immersed in a highly competitive environment, and having highly motivated employees can be considered a source of competitive advantage, which can potentially allow them to attract new customers and...
| Authors: | , , , |
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| Format: | article |
| Status: | Published version |
| Publication Date: | 2023 |
| Country: | Ecuador |
| Institution: | Revista Kalpana (UDET) |
| Repository: | Revista Kalpana |
| Language: | Spanish |
| OAI Identifier: | oai:publicaciones.udet.edu.ec:article/158 |
| Online Access: | https://publicaciones.udet.edu.ec/index.php/kalpana/article/view/158 |
| Access Level: | Open access |
| Keyword: | competitividad hoteles restaurantes salario emocional talento humano competitiveness hotels restaurants human talent salary emotional |
| Summary: | Hotels and restaurants in Bucaramanga, a city located in the department of Santander in Colombia, are immersed in a highly competitive environment, and having highly motivated employees can be considered a source of competitive advantage, which can potentially allow them to attract new customers and improve repurchase periods. In this sense, the main objective of the study is to describe the emotional salary of employees in this sector, through the application to 180 collaborators of the Quality of Life at Work Survey, considering elements such as well-being and quality of life, and family support service, contemplating descriptive, transversal, non-experimental and quantitative characteristics. The results indicate that trust is one of the aspects with the highest scores, which is the reason for inferring topics of autonomy in the management of human talent; however, it is evident that there is a need to improve in elements related to social services, since they are perceived as the lowest. Finally, in conclusion, it can be affirmed that emotional salary is a key variable in the management of human talent in the 21st century, recognizing the importance of personnel retention in the achievement of business objectives. |
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