Análisis del servicio postventa de una empresa comercializadora de productos eléctricos

This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.

Bibliographic Details
Authors: Silva Ortega, Leonardo, Lopez Iglesias, Sofía
Format: article
Status:Published version
Publication Date:2010
Country:Ecuador
Institution:Escuela Superior Politécnica del Litoral
Repository:Repositorio Escuela Superior Politécnica del Litoral
Language:Spanish
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/8937
Online Access:http://www.dspace.espol.edu.ec/handle/123456789/8937
Access Level:Open access
Keyword:GARANTÍAS
DOA
RMA
POSTVENTA
SIMULACIÓN
IDEF-0
Description
Summary:This thesis was developed in an Ecuadorian company based in Guayaquil its main activity is to import and distribute technological items. The warranty area deals with two kinds of situations.