Dirección administrativa y su incidencia en la calidad de los servicios del departamento de avalúos y catastro del gobierno autónomo descentralizado municipal del cantón san jacinto de Buena Fé, periodo 2018 - 2019. plan de atención al usuario.
The present investigation determined the incidence of the Administrative Directorate in the quality of the Services of the Appraisals and Cadastre Department of the Municipal Decentralized Autonomous Government of the San Jacinto canton of Buena Fe, period 2018 - 2019. The deductive and inductive me...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2020 |
| País: | Ecuador |
| Institución: | Universidad Técnica Estatal de Quevedo |
| Repositorio: | Repositorio Universidad Técnica Estatal de Quevedo |
| Idioma: | español |
| OAI Identifier: | oai:repositorio.uteq.edu.ec:43000/6398 |
| Acceso en línea: | https://repositorio.uteq.edu.ec/handle/43000/6398 |
| Access Level: | acceso abierto |
| Palabra clave: | Plan Atención Usuarios Municipios |
| Sumario: | The present investigation determined the incidence of the Administrative Directorate in the quality of the Services of the Appraisals and Cadastre Department of the Municipal Decentralized Autonomous Government of the San Jacinto canton of Buena Fe, period 2018 - 2019. The deductive and inductive method was applied to know the relationship between the exposed problem and the study of the quality of the services provided, which were evaluated through an interview to know the level of trust and risk that the execution of the activities carried out within the department represents. The research sample consisted of 372 people. It was established that the main procedures demanded by users are the entry of new properties, reception and issuance of Notice of Alcabalas. The quality of the service perceived by users is based on the infrastructure - equipment, image - advertising, commitment - reliability, responsiveness and security - cordiality. Despite having a POT, POA and PAC, the Department of Appraisals and Cadastre does not have a user service plan that guarantees full compliance with the processes and protocols for citizen service, therefore, a customer service plan that will allow the implementation of improvement strategies that benefit the entity and users. Keywords: plan, attention, users, municipality, cadastre. |
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