Servicio al cliente y condiciones de crédito prendario. Diseño de un plan de desarrollo para mejorar la rentabilidad en el monte de piedad Latacunga en el año 2013.
Any social organization consists of a formal structure involving people together in objectives that allow through a plan to reach goals set towards a good administration and management through the design and use of different methodological resources administrative become effective administrative man...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2013 |
| País: | Ecuador |
| Institución: | Universidad Técnica de Cotopaxi |
| Repositorio: | Repositorio Universidad Técnica de Cotopaxi |
| Idioma: | español |
| OAI Identifier: | oai:oai:repositorio.utc.edu.ec:27000:27000/6950 |
| Acceso en línea: | http://repositorio.utc.edu.ec/handle/27000/6950 |
| Access Level: | acceso abierto |
| Palabra clave: | PLAN DE DESARROLLO SERVICIO AL CLIENTE MEJORAR RENTABILIDAD CONTABILIDAD Y AUDITORÍA |
| Sumario: | Any social organization consists of a formal structure involving people together in objectives that allow through a plan to reach goals set towards a good administration and management through the design and use of different methodological resources administrative become effective administrative managers and leaders. At the head of these organizations are managers or leaders are the same as processing agents, using skills developed for efficient organization, planning, leadership, communication, control and management. In public and private institutions, the manager or administrator familiar with the mission and vision Institutional presents the present and the future strategic management to organize, coordinate and direct the work of human talent by implementing management strategies that allow participation of all who make up an institution's research is important because it should strengthen the culture of Strategic Management and Management, but this is achieved by monitoring and evaluating the progress made, the errors for the administrative management does not become repetitive, routine and dynamic approaches to interactivity so that its members are also proactive and proposal of changes and transformations that enable quality customer service to improve the profitability of financial institutions. The efficiency and effectiveness of its officials must be constantly evaluated so as to provide information to guide a reflection of the different aspects that help determine alternative solutions development and Administrative Improvement Strategic actions and give quality service to the customer, by a program to long, medium and short term to improve the already mentioned as well: administrative procedures manual designed by Project Offers and advertisements promoting and establishing a training guide and professional development. |
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