“Indicadores de calidad del servicio y su incidencia en la satisfacción de los usuarios externos del Departamento de Avalúos y Catastros del GAD Salcedo.”
The present research work studies the quality indicators and their incidence in the satisfaction of the external user of the appraisals and cadastres department of GAD Salcedo. The general objective of this work is to determine how the quality indicators are used in the Department of Appraisals and...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2023 |
| País: | Ecuador |
| Institución: | Universidad Técnica de Cotopaxi |
| Repositorio: | Repositorio Universidad Técnica de Cotopaxi |
| Idioma: | español |
| OAI Identifier: | oai:oai:repositorio.utc.edu.ec:27000:27000/10645 |
| Acceso en línea: | http://repositorio.utc.edu.ec/handle/27000/10645 |
| Access Level: | acceso abierto |
| Palabra clave: | CALIDAD SERVICIO PLAN DE MEJORA SATISFACCIÓN ADMINISTRACIÓN PÚBLICA |
| Sumario: | The present research work studies the quality indicators and their incidence in the satisfaction of the external user of the appraisals and cadastres department of GAD Salcedo. The general objective of this work is to determine how the quality indicators are used in the Department of Appraisals and Cadastres of the GAD Salcedo, and how these affect user satisfaction, in addition to the implementation of an improvement plan that helps Have a good quality of customer service by employees. |
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