Control interno y su incidencia en la gestión de cobranza de la empresa eléctrica publica estratégica Corporación Nacional de Electricidad, Cnel ep, unidad de negocio Santo Domingo, año 2014-2015.
This research was a imed at evaluating the internal control process and its impact on the collection management of the Empresa Eléctrica Pública Estratégica Corporación Nacional de Electricidad, CNEL EP, Unidad de Negocio Santo Domingo. The main objective was to evaluate how the internal control man...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2016 |
| País: | Ecuador |
| Institución: | Universidad Técnica Estatal de Quevedo |
| Repositorio: | Repositorio Universidad Técnica Estatal de Quevedo |
| Idioma: | español |
| OAI Identifier: | oai:repositorio.uteq.edu.ec:43000/1927 |
| Acceso en línea: | http://repositorio.uteq.edu.ec/handle/43000/1927 |
| Access Level: | acceso abierto |
| Palabra clave: | Control interno incidencia cobranza |
| Sumario: | This research was a imed at evaluating the internal control process and its impact on the collection management of the Empresa Eléctrica Pública Estratégica Corporación Nacional de Electricidad, CNEL EP, Unidad de Negocio Santo Domingo. The main objective was to evaluate how the internal control management influences the collection process with the purpose of designing an instruction that contains the objectives, strategies, policies, tools and efficient techniques that all on the improvement of said process. The present research was descriptive, field and documentary, is descriptive because it identifies characteristics and indicates behavior and activities that are aimed at collecting information related to the real state of the situations, field because it is done in the site where is the object of study, and document| because it collects data from primary sources such as academic documents and bibliographies related to the study company, as well as the analysis of secondary sources such as brochures, magazines and publications. The population and selected sample were made up of all public officials in the area of collection of the company and all users who benefit from the electricity supply. The data collection was done through an activity that consisted of dynamics around the following question: What aspect of the process of collection management would you improve to make it more reliable, secure and accurate? The opinions of the internal and external clients were grouped in order of priority to detect the critical nodes in order to give there commendations to the evaluated process. |
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