La gestión administrativa y su incidencia en la calidad del servicio a los usuarios del gobierno autónomo descentralizado municipal del Cantón la Maná Año 2015.
Given the need to project innovative alternatives that respond to the quality of service currently offered by the public administration, the Research and Development Project titled "Administrative Management and its Impact on Quality of Service to Users of the Decentralized Municipal Government...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2016 |
| País: | Ecuador |
| Institución: | Universidad Técnica Estatal de Quevedo |
| Repositorio: | Repositorio Universidad Técnica Estatal de Quevedo |
| Idioma: | español |
| OAI Identifier: | oai:repositorio.uteq.edu.ec:43000/1823 |
| Acceso en línea: | http://repositorio.uteq.edu.ec/handle/43000/1823 |
| Access Level: | acceso abierto |
| Palabra clave: | procesos automatizados modernos y eficaces infraestructura instalaciones inadecuadas |
| Sumario: | Given the need to project innovative alternatives that respond to the quality of service currently offered by the public administration, the Research and Development Project titled "Administrative Management and its Impact on Quality of Service to Users of the Decentralized Municipal Government of the Canton La Maná year 2015 ", to identify the research problem How does the Administrative Management in the Quality of Service of the Autonomous Government of the Municipal Decentralized Canton La Maná?, in this investigative process is raised as an objective general; To evaluate the impact of administrative management on the quality of service to users of the GAD Municipal of Canton La Maná in 2015, the theoretical framework bases the variables of the presented theme, on basic concepts such as administrative management, quality of service , For the accomplishment of the present investigation a non-experimental study was proposed, an existing event was observed in a determined place like the Municipal GAD, in a delimited space as it is the corner Manna, as it occurs in its natural context , The inductive method was applied by which the essential characteristics of the object of study were observed: the administrative management of this public institution, and then to identify and evaluate the quality of the service provided to the user through the survey and interview techniques To users and managers that allowed to identify and analyze the problem and the specific objectives proposed. The results obtained in the present investigation are the following: administrative deficiencies such as inadequate facilities, obsolete technology, unskilled personnel, which does not allow to offer a quality service to the user. The level of satisfaction of the users is low by the quality of the service received, receive a slow and deficient attention. The infrastructure is limited does not provide the necessary working conditions by departments, in addition the technology is obsolete non-existence of automated, modern and effective processes to serve the users of the Municipal GAD of the cantón La Maná. |
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