Gestión del riesgo psicosocial en los trabajadores de la empresa eléctrica S.A
ABSTRACT: This work has been elaborated under the Engineering, Industry and Production research line and was born under the need to manage the psychosocial risk in the personnel working in the customer service work place of Empresa Eléctrica Riobamba S.A., setting as objectives the identification, e...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2022 |
| País: | Ecuador |
| Institución: | Universidad Nacional de Chimborazo |
| Repositorio: | Repositorio Universidad Nacional de Chimborazo |
| OAI Identifier: | oai:localhost:51000/10020 |
| Acceso en línea: | http://dspace.unach.edu.ec/handle/51000/10020 |
| Access Level: | acceso abierto |
| Palabra clave: | Método FPSICO riesgos psicosociales evaluación de riesgos |
| Sumario: | ABSTRACT: This work has been elaborated under the Engineering, Industry and Production research line and was born under the need to manage the psychosocial risk in the personnel working in the customer service work place of Empresa Eléctrica Riobamba S.A., setting as objectives the identification, evaluation and control of the risk. For which a field methodology was used by applying the specific method of Evaluation of Psychosocial Factors FPSICO, this method is based on the assessment of 9 factors, for which it uses a questionnaire as a technique for collecting information consisting of 44 questions that refer to 89 items and using the computer program of the same method a preliminary report of psychosocial risks was generated, through which the percentages of exposure in workers included in each situation of exposure were obtained: adequate situation, moderate risk, high risk and very high risk, with the result that the most unfavorable psychosocial risk factors for workers health are: participation/supervision, interest in the worker/compensation and autonomy. We also applied the psychosocial risk assessment method proposed by the Ministry of Labor Ecuador, which consists of a questionnaire with 58 items that evaluate 8 dimensions, which showed that there is a low level of exposure for each of them in customer service workers. Finally, in order to guide the company towards a correct risk management and continuous improvement of its work activities, improvement actions were established through the development of a psychosocial risk prevention program. |
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