Mejoramiento del área de producción de tarjetas de crédito de una entidad bancaria

In 2004, the bank acquires a new administration that changed to a new line of business and this line focuses on income from lending operations, especially consumer finance own credit cards and franchise.due to the rapid growh of the market, the bank sees the need to strengthen the operational area....

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Detalles Bibliográficos
Autor: Delgado, Ana
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2010
País:Ecuador
Institución:Escuela Superior Politécnica del Litoral
Repositorio:Repositorio Escuela Superior Politécnica del Litoral
Idioma:español
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/9066
Acceso en línea:http://www.dspace.espol.edu.ec/handle/123456789/9066
Access Level:acceso abierto
Palabra clave:TARJETAS DE CREDITO
MEJORA DE PROCESOS
PRODUCTIVIDAD
CALIDAD
Descripción
Sumario:In 2004, the bank acquires a new administration that changed to a new line of business and this line focuses on income from lending operations, especially consumer finance own credit cards and franchise.due to the rapid growh of the market, the bank sees the need to strengthen the operational area. this thesis is developed whith the aim of improving quality and productivity of their processes, and thus fulfills more optimal demand projections