| Sumario: | In the knowledge society, social progress by nation is measured through the human development index, which includes 3 fundamental aspects, among which is the education index. however, we cannot speak of quality education if it does not contemplate offering accessible inclusive environments for comprehensive student development. the study aims to disseminate experiences of the educational process through virtuality from students with specific needs for educational support due to a disability condition. the methodology consisted of applying a structured interview to 383 students from different regional units that make up the autonomous university of sinaloa, rescuing emotional elements, support received by student care programs, situation regarding the pandemic and use of educational technology tools. instrument validated through expert judgment, and piloted from 30 students under real-world application conditions. the results indicate, 72.1% correspond to the intermediate level, 24.3% higher level, and the rest to postgraduate level. the main conditions that the students said to present are 34.6% psychosocial disability, 10.4% visual, 5.3% intellectual and down syndrome, 7.4% learning disorders, 8.7% hearing disability and 10.4% motor disability. regarding their educational experience, 40.8% presented stress, 37.9% anxiety and 25.4% sadness. it is concluded that a high percentage experienced emotional situations that require attention and follow-up, an aspect that the institution is channeling through the various student support programs, including the attention to diversity program - ADIUAS.
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