QFD applied to software development: prioritization of customer requirements in a matrix of functions
Quality Function Deployment (QFD) is a method extensively used in product development in a wide range of industries. One of the applications is for software development. In this paper, we seek to demonstrate a QFD application to assist a better understanding of customer requirements, thereby facilit...
| Autores: | , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2016 |
| País: | Brasil |
| Institución: | Centro Universitário de Belo Horizonte (UNIBH) |
| Repositorio: | Revista e-xacta |
| Idioma: | portugués |
| OAI Identifier: | oai:ojs.periodicos.uninove.br:article/6591 |
| Acceso en línea: | https://periodicos.uninove.br/exacta/article/view/6591 |
| Access Level: | acceso abierto |
| Palabra clave: | Functional matrix. QFD. Software deployment. Desenvolvimento de software. QFD. Matriz de funções. |
| Sumario: | Quality Function Deployment (QFD) is a method extensively used in product development in a wide range of industries. One of the applications is for software development. In this paper, we seek to demonstrate a QFD application to assist a better understanding of customer requirements, thereby facilitating the development of software. The application was based on existing information used in the development of a software application for capturing images obtained from radiological equipment without the use of QFD. The comparison between the development with and without QFD not only had positive results, such as a better understanding of the customer’s requirements, but also negative ones, such as the low priority given to essential functions of the software. A point of distinction of this paper in relation to other ones that apply QFD in software development is the construction of a function matrix. We conclude that the use of QFD is adaptable to software development by providing support for the identification of development priorities, organization, and documentation of requirements. |
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