e-Insurance or Digital Insurance: the information and communication technologies used by the main insurance companies in Brazil
The share of the insurance sector in Brazil is expected to reach 7.5% of GDP and, on the other hand, is still not very accessible to the retail population, mainly due to its costs. At the same time, information and communication technologies have been widely used to innovate businesses, organization...
| Autores: | , , |
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| Tipo de documento: | artigo |
| Estado: | Versão publicada |
| Data de publicação: | 2019 |
| País: | Brasil |
| Recursos: | Universidade Federal de Pernambuco (UFPE) |
| Repositório: | Journal of Perspectives in Management |
| Idioma: | português |
| OAI Identifier: | oai:oai.periodicos.ufpe.br:article/239227 |
| Acesso em linha: | https://periodicos.ufpe.br/revistas/index.php/jpm/article/view/239227 |
| Access Level: | Acceso aberto |
| Palavra-chave: | e-Business e-Insurance Insurance Companies ICT TIC Aseguradoras Seguro Seguradoras |
| Resumo: | The share of the insurance sector in Brazil is expected to reach 7.5% of GDP and, on the other hand, is still not very accessible to the retail population, mainly due to its costs. At the same time, information and communication technologies have been widely used to innovate businesses, organizations and companies, in order to expand services, reduce costs, increase performance and reach, as well as disseminate information. In this scenario, this research seeks to recover this discussion, presenting benefits and barriers to adoption of online services. The aim of this research is to investigate the main information and communication technologies used in online services by the largest insurers in Brazil. The discussion about e-Business and eInsurance themes in order to improve services and lower costs, allowing diffusion and expansion of people's access to services is the major contribution. |
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