Voice and silence behaviors of technical-administrative servants at a public university
This study analyzes the factors that motivate voice and silence behaviors oftechnical-administrative servers in the work contexts of a university. It is a qualitativeresearch, using narrative interviews guided by a semi-structured script. Thirteen technical-administrative servers from a public unive...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2025 |
| País: | Brasil |
| Institución: | Universidade Federal de Santa Catarina (UFSC) |
| Repositorio: | GUAL - Revista Universitária na América Latina |
| Idioma: | portugués |
| OAI Identifier: | oai:periodicos.ufsc.br:article/99538 |
| Acceso en línea: | https://periodicos.ufsc.br/index.php/gual/article/view/99538 |
| Access Level: | acceso abierto |
| Palabra clave: | Organizational Behavior Voice Behavior Silence Behavior University Management Public University Comportamento Organizacional Comportamento de Voz Comportamento de Silêncio Gestão Universitária Universidade Pública |
| Sumario: | This study analyzes the factors that motivate voice and silence behaviors oftechnical-administrative servers in the work contexts of a university. It is a qualitativeresearch, using narrative interviews guided by a semi-structured script. Thirteen technical-administrative servers from a public university in the state of Bahia participated in the study.Forty-four narratives were reported, which reaffirmed the multidetermination of voice andsilence behaviors, presenting individual dispositions, leader behavior, attitudes andperceptions, beliefs and emotions, and contextual factors as motivating factors. Workersassociated voice behaviors with individual issues, while silence was related to group andcontextual factors. Among the 26 voice narratives, 20 were pro-social, five defensive, and oneacquiescent. In the 18 silence narratives, 11 were defensive, six acquiescent, and one pro-social. Work groups and leadership played an expressive role in the development of voice andsilence. This study contributes to expanding knowledge about voice and silence behaviors inthe field of university management, which enables supporting the formulation of policies andpractices aimed at promoting pro-social behaviors, with a view to achieving higher qualitypublic higher education. |
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