A REVIEW OF CONFLICT MANAGEMENT TECHNIQUES IN PROJECTS
This paper finds the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. Proposed a model of conflict management for projects. Total 105 reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflict...
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2015 |
| País: | Brasil |
| Institución: | Associação Brasileira de Engenharia de Produção (ABEPRO) |
| Repositorio: | Brazilian Journal of Operations & Production Management (Online) |
| Idioma: | inglés |
| OAI Identifier: | oai:ojs.bjopm.org.br:article/189 |
| Acceso en línea: | https://bjopm.org.br/bjopm/article/view/V12N2A3 |
| Access Level: | acceso abierto |
| Palabra clave: | Conflict Management Conflict Resolution Projects Conflict Management Model Conflict Cycle |
| Sumario: | This paper finds the mostly occurring reasons for conflicts in projects and mostly used techniques to resolve the conflicts. Proposed a model of conflict management for projects. Total 105 reasons for conflicts in projects are identified from secondary research. From that top-10 reasons for conflicts in projects are founds based on number of references in the literature. They include Shared/Common Resources, Differences in Project Goal/Objective, Cultural Differences, Values Differences, Personality Issues, Differences in Technical Opinions/Approaches, Schedules, Costs, Administrative procedures, and Different Perceptions in the order of preference. Total 40 conflict resolution techniques in projects are identified based on through literature review. The most frequently used top -5 conflict resolution techniques in projects in the order of preference are Avoiding/Withdrawal, Compromising, Confronting/Problem Solving, Accommodating and Smoothing. |
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