| Resumo: | The logistics area with the largest representation is the road modal, and cargo transport operations by this modal are prone to losses in their processes, causing setbacks in the agility of movements, customer reliability, increased costs, reduced profits, among others. The optimization of operational processes is a constant in organizations. The research is a case study with a qualitative, exploratory approach, whose objective was to understand the losses in road cargo transportation, in the light of the conceptual theory of the Toyota Production System. The results of the study pointed to the clear rupture in the communication between headquarters and branches, the management of processes in an efficient and effective way between units, and the losses due to breakdowns, misjudgments, and misplacement of goods.
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