Serviço de Informação e Referência da Biblioteca Central Zila Mamede: estudo do comportamento informacional dos usuários com vistas a melhoria do serviço de normalização
Information behavior studies in Information Science aim to contribute to information management as well as reference services. Thus, in order for servce improvement, this work aims to analyze information behavior amongst users regarding normalization services held at Zila Mamede Central Library at F...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2019 |
| País: | Brasil |
| Institución: | Universidade Federal do Rio Grande do Norte (UFRN) |
| Repositorio: | Repositório Institucional da UFRN |
| Idioma: | portugués |
| OAI Identifier: | oai:repositorio.ufrn.br:123456789/28057 |
| Acceso en línea: | https://repositorio.ufrn.br/jspui/handle/123456789/28057 |
| Access Level: | acceso abierto |
| Palabra clave: | Bibliotecas - Serviço de Referência Bibliotecas Universitárias – Estudo de Usuários Comportamento Informacional Gestão da Informação CNPQ::CIENCIAS SOCIAIS APLICADAS |
| Sumario: | Information behavior studies in Information Science aim to contribute to information management as well as reference services. Thus, in order for servce improvement, this work aims to analyze information behavior amongst users regarding normalization services held at Zila Mamede Central Library at Federal University of Rio Grande do Norte in Brazil. The methodology used was an exploratory, applied research with a qualitative approach, based on the quadripolar method. The research universe was formed by the Brazilian public academic libraries and the sample was composed by the libraries that have the Centralized Library, as well as by the users who used the Information and Reference Services at BCZM in the time period of June to July 2018. The research mapped and analyzed institutional websites. The information collected was analyzed through content analysis as well as descriptive statistics with simple arithmetic mean and percentages. Results indicate that users engage in current digital technology. This emphasizes the importance of implementing real time virtual services. Website and library staff analysis demonstrate that simple actions that aim to enable normalization process on behalf of users should be implemented such as open document templates, guides, referral managers and video lessons. However, users stressed the importance of publicizing reference services in order to better achieve success, community engagement as well as enhance virtual reference services. |
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