Verbal aggression against health professionals in primary and tertiary care: a mixed methods study
Objective: to analyze the occurrence of verbal aggression and factors associated with the phenomenon against health workers. Method: mixed study, sequential explanatory, developed from 2016 to 2019, with 647 health service workers from the West and Far West regions of Santa Catarina. The Survey Ques...
| Autores: | , , , , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2022 |
| País: | Brasil |
| Institución: | Universidade Federal de Santa Maria (UFSM) |
| Repositorio: | Revista de Enfermagem da Universidade Federal de Santa Maria |
| Idioma: | portugués inglés |
| OAI Identifier: | oai:ojs.pkp.sfu.ca:article/66894 |
| Acceso en línea: | http://periodicos.ufsm.br/reufsm/article/view/66894 |
| Access Level: | acceso abierto |
| Palabra clave: | Violência no trabalho Agressão Atenção primária à saúde Atenção terciária à Saúde Pessoal de saúde Saúde do trabalhador Violence at work Aggression Primary health care Tertiary health care Health personnel Violencia en el trabajo Agresión Primeros auxilios Atención terciaria de salud Personal de salud |
| Sumario: | Objective: to analyze the occurrence of verbal aggression and factors associated with the phenomenon against health workers. Method: mixed study, sequential explanatory, developed from 2016 to 2019, with 647 health service workers from the West and Far West regions of Santa Catarina. The Survey Questionnaire Workplace Violence in the Health Sector and semi-structured interviews were used. Inferential and thematic statistical analyzes were carried out, respectively. Results: of the participants, 307 (47.4%) reported having suffered at least one episode of verbal aggression. This event was associated with the role of the worker, physical contact with the patient, recognition at work, and concern about violence at work. The testimonies point out the impacts on the health of workers and the fragility of the conducts after the episodes. Conclusion: verbal aggression is a typical violence of public health services, with victims who have a common profile and institutions with difficulty in managing this problem. |
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