As redes sociais virtuais no conceito de marketing de relacionamento em organizações culturais sem fins lucrativos
This project has the objective of discussing the use of virtual social networks as a communication tool regarding the concept of Marketing of Relationship for non-profit cultural organizations present in Brazil. In order to develop a clearer and broader contextualization, the study characterizes and...
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| Tipo de recurso: | tesis doctoral |
| Estado: | Versión publicada |
| Fecha de publicación: | 2018 |
| País: | Brasil |
| Institución: | Pontifícia Universidade Católica de São Paulo (PUC-SP) |
| Repositorio: | Repositório Institucional da PUC_SP |
| Idioma: | portugués |
| OAI Identifier: | oai:repositorio.pucsp.br:handle/21160 |
| Acceso en línea: | https://tede2.pucsp.br/handle/handle/21160 |
| Access Level: | acceso abierto |
| Palabra clave: | Organizações sem fins lucrativos Marketing de relacionamento Redes sociais Non-profit organizations Relationship marketing Social networks CNPQ::ENGENHARIAS |
| Sumario: | This project has the objective of discussing the use of virtual social networks as a communication tool regarding the concept of Marketing of Relationship for non-profit cultural organizations present in Brazil. In order to develop a clearer and broader contextualization, the study characterizes and quantifies such entities and approaches both economic and social changes caused by the implementation of the TIC’s (Technology of the Information and Communication), emphasizing the relationship between such organizations and the people, especially its supporters and enthusiasts, as well as analyzes the collaboration practices between the diverse parts involved along the process. The theoretical revision covers the concept of Marketing of Relationship applied in service corporations, whose focus is on nonprofit organizations, aiming to dictate the interaction with their stakeholders. In order to illustrate the proposed problem, two case studies were performed in organizations which are protagonists of cultural actions and users of social networks, focusing on their process of relationship with their miscellaneous public |
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