Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University

Fortim, Ivelise; Cardinalli, Ida Elizabeth; el Id, Katia; Peron, Paula Regina; Fasanella, Nicoli Abrão; Batista, Marcia Almeida; Santos, Eduardo Ferezim; Campos, Fabiana; Robles, Tales

Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University

The COVID 19 pandemic imposed several transformations on people’s lives, with an important impact on the mental health of the general population. Several factors contributed to psychological suffering, especially social distancing. In this scenario, a large number of people sought online psychologic...

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Autores:	Fortim, Ivelise, Cardinalli, Ida Elizabeth, el Id, Katia, Peron, Paula Regina, Fasanella, Nicoli Abrão, Batista, Marcia Almeida, Santos, Eduardo Ferezim, Campos, Fabiana, Robles, Tales
Tipo de recurso:	artículo
Estado:	Versión publicada
Fecha de publicación:	2024
País:	Brasil
Institución:	Pontifícia Universidade Católica de São Paulo (PUC-SP)
Repositorio:	Psicologia Revista (Online)
Idioma:	portugués
OAI Identifier:	oai:ojs.pkp.sfu.ca:article/60943
Acceso en línea:	https://revistas.pucsp.br/index.php/psicorevista/article/view/60943
Access Level:	acceso abierto
Palabra clave:	pandemia covid 19 saúde mental psicoterapia online isolamento social clínica escola COVID-19; mental health; online psychotherapy; social distancing; clinical school pandemic COVID-19 mental health online psychotherapy social distancing clinical school

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oai_identifier_str	oai:ojs.pkp.sfu.ca:article/60943
network_acronym_str	BR
network_name_str	Brasil
repository_id_str
dc.title.none.fl_str_mv	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University Caracterización de las reclamos y perfil de las personas que buscaron atención online durante la pandemia de COVID-19: experiencia en la PUC-SP Caracterização das queixas e perfil de pessoas que procuraram atendimento online na pandemia de COVID-19: experiência na universidade PUC-SP
title	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
spellingShingle	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University Fortim, Ivelise pandemia covid 19 saúde mental psicoterapia online isolamento social clínica escola COVID-19; mental health; online psychotherapy; social distancing; clinical school pandemic COVID-19 mental health online psychotherapy social distancing clinical school
title_short	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
title_full	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
title_fullStr	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
title_full_unstemmed	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
title_sort	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University
dc.creator.none.fl_str_mv	Fortim, Ivelise Cardinalli, Ida Elizabeth el Id, Katia Peron, Paula Regina Fasanella, Nicoli Abrão Batista, Marcia Almeida Santos, Eduardo Ferezim Campos, Fabiana Robles, Tales
author	Fortim, Ivelise
author_facet	Fortim, Ivelise Cardinalli, Ida Elizabeth el Id, Katia Peron, Paula Regina Fasanella, Nicoli Abrão Batista, Marcia Almeida Santos, Eduardo Ferezim Campos, Fabiana Robles, Tales
author_role	author
author2	Cardinalli, Ida Elizabeth el Id, Katia Peron, Paula Regina Fasanella, Nicoli Abrão Batista, Marcia Almeida Santos, Eduardo Ferezim Campos, Fabiana Robles, Tales
author2_role	author author author author author author author author
dc.subject.por.fl_str_mv	pandemia covid 19 saúde mental psicoterapia online isolamento social clínica escola COVID-19; mental health; online psychotherapy; social distancing; clinical school pandemic COVID-19 mental health online psychotherapy social distancing clinical school
topic	pandemia covid 19 saúde mental psicoterapia online isolamento social clínica escola COVID-19; mental health; online psychotherapy; social distancing; clinical school pandemic COVID-19 mental health online psychotherapy social distancing clinical school
description	The COVID 19 pandemic imposed several transformations on people’s lives, with an important impact on the mental health of the general population. Several factors contributed to psychological suffering, especially social distancing. In this scenario, a large number of people sought online psychological help. We analyzed the profile and complaints of people who sought online psychological help in three university services from Pontifícia Universidade Católica de São Paulo (PUC-SP) aiming to understand the psychological suffering during the pandemic and social isolation.It is a retrospective and comparative research, carried out through analysis of participants’ registration forms and screening reports between April and December 2020. The final sample was 628 forms, with 76.2% women, average age 36.6 years old. The main complaint reported in the three services was anxiety (24.8%), followed by depression (16.7%), with 39.3% of participants mentioning a worsening of their emotional conditions as a result of the impacts of the pandemic. This data is consistent with the majority of research found in a bibliographic review. Online services proved to be important as it made it possible to treat patients during the period of social distancing.
publishDate	2024
dc.date.none.fl_str_mv	2024-12-19
dc.type.driver.fl_str_mv	info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion
format	article
status_str	publishedVersion
dc.identifier.uri.fl_str_mv	https://revistas.pucsp.br/index.php/psicorevista/article/view/60943 10.23925/2594-3871.2024v33i2p351-371
url	https://revistas.pucsp.br/index.php/psicorevista/article/view/60943
identifier_str_mv	10.23925/2594-3871.2024v33i2p351-371
dc.language.iso.fl_str_mv	por
language	por
dc.relation.none.fl_str_mv	https://revistas.pucsp.br/index.php/psicorevista/article/view/60943/46621
dc.rights.driver.fl_str_mv	info:eu-repo/semantics/openAccess
eu_rights_str_mv	openAccess
dc.format.none.fl_str_mv	application/pdf
dc.publisher.none.fl_str_mv	Pontifícia Universidade Católica de São Paulo - Faculdade de Ciências Humanas e da Saúde
publisher.none.fl_str_mv	Pontifícia Universidade Católica de São Paulo - Faculdade de Ciências Humanas e da Saúde
dc.source.none.fl_str_mv	Psicologia Revista; v. 33 n. 2 (2024); 351-371 2594-3871 reponame:Psicologia Revista (Online) instname:Pontifícia Universidade Católica de São Paulo (PUC-SP) instacron:PUC_SP
instname_str	Pontifícia Universidade Católica de São Paulo (PUC-SP)
instacron_str	PUC_SP
institution	PUC_SP
reponame_str	Psicologia Revista (Online)
collection	Psicologia Revista (Online)
repository.name.fl_str_mv	Psicologia Revista (Online) - Pontifícia Universidade Católica de São Paulo (PUC-SP)
repository.mail.fl_str_mv	psicorevista@pucsp.br
_version_	1853663722663313408
spelling	Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP UniversityCaracterización de las reclamos y perfil de las personas que buscaron atención online durante la pandemia de COVID-19: experiencia en la PUC-SPCaracterização das queixas e perfil de pessoas que procuraram atendimento online na pandemia de COVID-19: experiência na universidade PUC-SPpandemiacovid 19saúde mentalpsicoterapia onlineisolamento socialclínica escolaCOVID-19; mental health; online psychotherapy; social distancing; clinical schoolpandemicCOVID-19mental healthonline psychotherapysocial distancingclinical schoolThe COVID 19 pandemic imposed several transformations on people’s lives, with an important impact on the mental health of the general population. Several factors contributed to psychological suffering, especially social distancing. In this scenario, a large number of people sought online psychological help. We analyzed the profile and complaints of people who sought online psychological help in three university services from Pontifícia Universidade Católica de São Paulo (PUC-SP) aiming to understand the psychological suffering during the pandemic and social isolation.It is a retrospective and comparative research, carried out through analysis of participants’ registration forms and screening reports between April and December 2020. The final sample was 628 forms, with 76.2% women, average age 36.6 years old. The main complaint reported in the three services was anxiety (24.8%), followed by depression (16.7%), with 39.3% of participants mentioning a worsening of their emotional conditions as a result of the impacts of the pandemic. This data is consistent with the majority of research found in a bibliographic review. Online services proved to be important as it made it possible to treat patients during the period of social distancing.La pandemia de COVID 19 impuso varias transformaciones en la vida de las personas que tuvieron un impacto importante en la salud mental de la población en general. Varios factores contribuyeron al sufrimiento psicológico, entre los que destacamos el distanciamiento social. Ante este escenario, un gran número de personas buscaron ayuda psicológica online. Analizamos el perfil y las quejas de las personas que buscaron ayuda psicológica online en tres servicios universitários em la Pontifícia Universidade Católica de São Paulo (PUC-SP), con el objetivo de comprender el sufrimiento presentado durante la pandemia y el aislamiento social. Se trata de una investigación retrospectiva y comparativa, realizada a través del análisis de formularios de registro de participantes e informes de tamizaje entre abril y diciembre de 2020. La muestra final fue de 628 formularios, siendo 76,2% mujeres, edad promedio 36,6 años. La principal queja reportada en los tres servicios fue la ansiedad (24,8%), seguida de la depresión (16,7%), y el 39,3% de los participantes refirió un empeoramiento de sus condiciones emocionales como consecuencia de los impactos de la pandemia. Este dato es consistente con la mayoría de las investigaciones encontradas en una revisión bibliográfica. El servicio en línea resultó importante porque permitió acoger a los pacientes durante el período de distanciamiento social.A pandemia de COVID 19 impôs diversas transformações na vida das pessoas, que produziram importante repercussão na saúde mental da população em geral. Diversos fatores contribuíram para o sofrimento psicológico, dentre os quais destacamos o distanciamento social. Neste cenário, um grande número de pessoas procurou tratamento psicológico online. Analisamos o perfil e a queixa das pessoas que procuraram auxílio psicológico online em três serviços da Pontifícia Universidade Católica de São Paulo (PUC-SP), com o objetivo de compreender o sofrimento mental apresentado durante a pandemia e o isolamento social. É uma pesquisa retrospectiva e comparativa, realizada por meio de análise das fichas cadastrais e relatórios de triagem dos participantes dos serviços entre abril e dezembro de 2020. A amostra final foi de 628 registros, com 76,2% de mulheres, idade média de 36,6 anos. A principal queixa referida nos três serviços foi ansiedade (24,8%), seguida por depressão (16,7%), sendo que 39,3% dos participantes mencionaram agravamento de suas condições emocionais em decorrência dos impactos da pandemia. Este dado é condizente com a maioria das pesquisas encontradas em revisão bibliográfica. O atendimento online mostrou-se importante à medida que possibilitou o atendimento psicológico dos pacientes durante o período de distanciamento social. Pontifícia Universidade Católica de São Paulo - Faculdade de Ciências Humanas e da Saúde2024-12-19info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistas.pucsp.br/index.php/psicorevista/article/view/6094310.23925/2594-3871.2024v33i2p351-371Psicologia Revista; v. 33 n. 2 (2024); 351-3712594-3871reponame:Psicologia Revista (Online)instname:Pontifícia Universidade Católica de São Paulo (PUC-SP)instacron:PUC_SPporhttps://revistas.pucsp.br/index.php/psicorevista/article/view/60943/46621Copyright (c) 2023 Ivelise Fortim, Ida Elizabeth Cardinalli , Katia el Id, Paula Regina Peron, Nicoli Abrão Fasanella , Marcia Almeida Batista, Eduardo Ferezim Santos, Fabiana Campos, Tales Robles info:eu-repo/semantics/openAccessFortim, Ivelise Cardinalli, Ida Elizabethel Id, Katia Peron, Paula ReginaFasanella, Nicoli AbrãoBatista, Marcia AlmeidaSantos, Eduardo FerezimCampos, FabianaRobles, Tales2024-12-19T14:06:51Zoai:ojs.pkp.sfu.ca:article/60943Revistahttps://revistas.pucsp.br/psicorevistaPRIhttps://revistas.pucsp.br/psicorevista/oaipsicorevista@pucsp.br2594-38711413-4063opendoar:2024-12-19T14:06:51Psicologia Revista (Online) - Pontifícia Universidade Católica de São Paulo (PUC-SP)false
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Characterization of complaints and profile of people seeking online counseling during the COVID-19 pandemic: Experience at PUC-SP University

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